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Company Information: c2c (CC)
Last changed: 13:48 on 30 Nov 2008
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | c2c |
| Managing Director | Julian Drury |
| Company Website | www.c2c-online.co.uk |
| Head Office - Postal Address |
10th Floor, 207 Old Street, London EC1V 9NR |
| Head Office - Primary Phone Number | 0845 6014873 |
| Head Office - Fax | 01603 214517 |
| Head Office - Email Address | c2c.customerrelations@nationalexpress.com |
| Head Office - Web Address | www.c2c-online.co.uk |
| Network Map URL | No map available |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Friday 08:30-17:00 |
| Customer Services - Primary Phone Number | 08456 014 873 |
| Customer Services - Fax Number | 01603 214 517 |
| Customer Services - Primary Textphone Number | 08457 125 988 |
| Customer Services - Address | c2c FREEPOST ADM3968 Southend SS1 1ZS |
| Customer Services - Web Address | www.c2c-online.co.uk |
| Customer Services - Email Address | c2c.customerrelations@nationalexpress.com |
| Lost Property | Monday-Friday 09:00-17:00 |
| Lost Property - Primary Phone Number | 01702 357 699 |
| Lost Property - Email Address | lostproperty@c2crail.co.uk |
| Assisted Travel | Monday-Saturday 07:00-22:00 Sunday 08:00-17:00 |
| Assisted Travel - Primary Phone Number | 01702 357640 |
| Assisted Travel - Primary Textphone Number | 08457 125 988 |
| Assisted Travel - Address | c2c FREEPOST ADM3968 Southend SS1 1ZS |
| Assisted Travel - Email Address | c2c.customerrelations@nationalexpress.com |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Monday-Friday 08:00-20:00 Saturday 08:00-14:00 |
| Telesales - Primary Phone Number | 08457 44 44 22 |
| Telesales - Note |
POSTAL SERVICE ONLY Five days notice is required to process a booking. Tickets CANNOT be picked up at stations. |
| Group Travel | Monday-Friday 08:30-17:00 |
| Group Travel - Primary Phone Number | 0845 601 4873 |
| Group Travel - Fax Number | 020 7713 2128 |
| Business Travel | No |
| Seat Reservations | No |
| Seat Reservations - Note |
Reservations not required |
| Penalty Fares Note |
A penalty fare of £20 is in operation on c2c services. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Primary Phone Number | 01702 357 640 |
| Cycle Policy - Note |
Free of charge on off-peak trains. No cycles permitted on peak time trains. Cycles cannot be conveyed on replacement bus services during engineering work. |
| Telephones | No |
Engineering Works ^ Top
- Engineering work between Barking and Upminster on Saturday 14 and Sunday 15 February 2009
- Engineering work between Barking and Upmister on Saturday 7 and Sunday 8 February 2009
- Engineering work between Barking and Grays via Rainham on Sunday 25 January 2009
- Engineering work between Barking and Pitsea via Rainham, and between Upminster and Grays, on Saturday 17 and Sunday 18 January 2009
- Engineering work between Leigh-on-Sea and Southend Central on Wednesday 7 and on Thursday 8 January 2009
- National Rail services on Boxing Day, Friday 26 December
- National Rail services on Christmas Day, Thursday 25 December
- National Rail services on Christmas Eve, Wednesday 24 December
- Engineering work between Barking and Upminster on Saturday 20 and Sunday 21 December 2008
- Overnight engineering work between Grays and Pitsea from Monday 15 to Thursday 18 December 2008
- Overnight engineering work between Upminster and Pitsea via Laindon from Monday 8 December until Thursday 11 December
- Engineering work at Grays on Sunday 30 November 2008
- Engineering works in the Grays area on Sunday 23 November 2008
- Engineering work between London Fenchurch Street and Barking from 22:40 each night Monday 20 to Thursday 23 October 2008
