Lost property for London Overground is provided by Transport for London.

A copy of the London Overground Disabled Persons protection Policy may be obtained by calling Customer Services on 0845 601 4867. Passengers should note that whilst we have improvement plans for many of our stations a significant number of them do not offer disabled access. Details of station facilities and access may be found using the Station Facilities Search

Oyster products available online and by telephone at 0845 330 9876

Group travel is available at discounted rates on London Overground services, more information is available from Customer Services on the details shown above.

Seat reservations cannot be made for journeys on London Overground services.

London Overground operates a penalty fares scheme. If you cannot produce, on request, a valid ticket for your entire journey or, when using Oyster to Pay-As-You-Go, your Oyster card containing a record of the start of your Pay-As-You-Go journey, you will be liable to pay a penalty fare of £20.00.

London Overground currently allows cycles on its trains and conveys them free of charge provided it is safe to do so. Due to space constraints, cycles are not permitted on services between Willesden Junction High Level and Gospel Oak or between Gospel Oak and Blackhorse Road in either direction between 0800 - 1000 and 1630 - 1830. On the Euston to Watford Line cycles are not permitted on London Overground services timed to arrive at London Euston between 0700 - 1000 or depart London Euston between 1630 and 1900. These restrictions apply on Mondays to Fridays only. There are no restrictions on Saturdays, Sundays and Bank Holidays. Folding bicycles can be carried on any of our services at any time. Only one cycle is allowed per customer and this must be folded and within a limit of one cycle per vestibule area. Tandems and three-wheeled vehicles cannot be accommodated on any London Overground service. Cycles are not carried on buses that replace trains due to engineering work.