Related Links
- Railcards
- Buy your railcard online and save at least 1/3 on most train fares
- Days Out Guide
- Buy One Get One Free offers at top London Attractions
- TrainTracker
- Up to the minute times for today's trains
- TrainTracker Text
- Live departure & arrival times direct to your mobile
- TextMe Journey Planner
- Journey details straight to your phone
- PlusBus
- Add unlimited bus travel around town to your train ticket
- Traintaxi
- Bridge those final few miles
- SailRail
- Great Value Sail & Rail Packages to Ireland
- Railway Children
- Make a donation today
- Trakkies
- The website for kids who love trains!
- Teaching Zone
- Free resources for teachers
Company Information: First ScotRail (SR)
Last changed: 15:15 on 4 Dec 2008
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | First ScotRail |
| Managing Director | Mary Grant |
| Company Website | www.firstscotrail.com |
| Head Office - Postal Address |
Atrium Court 50 Waterloo Street Glasgow G2 6HQ |
| Head Office - Primary Phone Number | 08700 005151 |
| Head Office - Fax | 0141 335 4592 |
| Head Office - Web Address | |
| Network Map URL | No map available |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Friday 08:30-17:00 |
| Customer Services - Primary Phone Number | 0845 601 5929 |
| Customer Services - Note |
Overseas visitors to Scotland can book their tickets online or via our call centre on +441 752 675670, in advance of travel on First ScotRail trains. The new facility accepts overseas payment cards, with tickets collected at train stations on arrival in Scotland. |
| Lost Property | Monday-Saturday 07:00-19:00 |
| Lost Property - Primary Phone Number | 0141 335 3276 |
| Assisted Travel | Monday-Saturday 08:00-20:00 Sunday 08:00-15:00 |
| Assisted Travel - Primary Phone Number | 0800 912 2 901 |
| Assisted Travel - Primary Textphone Number | 18001 0800 912 2 901 |
| Assisted Travel - Address | First ScotRail Customer Relations PO BOX 7030 Fort William PH33 6WX |
| Assisted Travel - Note |
Disabled Persons Protection Policy can be downloaded from our website or by contacting our Customer Relations Team at the address provided in the document. You can also telephone or write to us. |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Monday-Sunday 08:00-22:00 |
| Telesales - Primary Phone Number | 08457 55 00 33 |
| Group Travel | Yes |
| Group Travel - Primary Phone Number | 08457 55 00 33 |
| Seat Reservations | Yes |
| Seat Reservations - Note |
Free to ticket holders Reservations can be made up to 1800 hours the day before you travel. |
| Penalty Fares Note |
Penalty fares are not in operation on First ScotRail services. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
Carried free of charge. Reservations are essential on long distance services. No tandems are carried. |
| Telephones | No |
Engineering Works ^ Top
- Engineering work between Gleneagles and Perth on Sunday 15 January 2009
- Engineering work between Barrhead and Kilmarnock on Saturday 7 and Sunday 8 February 2009
- Engineering work between Edinburgh and Dundee from Saturday 31 January until 05:30 on Monday 2 February 2009
- Engineering work between Barrhead and Kilmarnock on Saturday 31 January and Sunday 1 February 2009
- Engineering work between Dunfermline and Cowdenbeath on Sunday 25 January 2009
- Engineering work between Carstairs and Carluke / Lanark on Sunday 25 January 2009
- Engineering work between Girvan and Stranraer on Sunday 25 January 2009
- Engineering work between Dundee and Aberdeen on Saturday 24 and Sunday 25 January 2009
- Engineering work between Carstairs / Lanark and Carluke on Sunday 18 January 2009
- Engineering work between Montrose and Stonehaven on Saturday 17 and Sunday 18 January 2009
- Engineering work between Carstairs and Carluke / Lanark on Sunday 11 January 2009
- Engineering work between Dundee and Aberdeen on Saturday 10 and Sunday 11 January 2009
- Engineering work between Montrose and Stonehaven on Saturday 3 and Sunday 4 January 2009
- Engineering work between Kilwinning and Largs / Ardrossan on Friday 2 January 2009
- Engineering work between Ladybank and Perth from Monday 29 to Wednesday 31 December 2008
- Engineering work affecting First ScotRail Sleeper services on Sunday 28 and Monday 29 December 2008
- Engineering work between Carlisle and Gretna Green / Lockerbie on Saturday 27 and until 12:00 on Sunday 28 December 2008
- Engineering work between Stirling and Perth on Saturday 27 and Sunday 28 December 2008
- National Rail services on Boxing Day, Friday 26 December
- Engineering work at Glasgow Central from Friday 26 to Monday 29 December 2008
- National Rail services on Christmas Day, Thursday 25 December
- National Rail services on Christmas Eve, Wednesday 24 December
- Engineering work between Girvan and Ayr on Sunday 30 November 2008
- Engineering work between Perth and Inverness on Sunday 23 November 2008
- Engineering work between Livingston South and Kirknewton on Sunday 23 November 2008
- Engineering work between Kilmarnock and Barrhead on Sunday 23 November 2008
- Engineering work between Kilmarnock and Barrhead on Sunday 16 November 2008
- Engineering work between Perth and Inverness on Sunday 16 November 2008
- Engineering work between Kirknewton and Shotts on Sunday 16 November 2008
- Engineering work between Glasgow Central and Paisley Gilmour Street on Sunday 5 October 2008
- Engineering work in the Rugby area affecting First ScotRail sleeper services from Sunday 21 to Friday 26 September 2008
- Engineering work between Edinburgh and Dundee on Saturday 7 and Sunday 8 February 2009
