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Company Information: First Transpennine Express (TP)
Last changed: 18:04 on 7 Jun 2008
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | First Transpennine Express |
| Managing Director | Vernon Barker |
| Company Website | www.tpexpress.co.uk |
| Head Office - Postal Address |
Floor 7 Bridgewater House 60 Whitworth Street Manchester M1 6LT |
| Head Office - Primary Phone Number | 0845 600 1671 |
| Head Office - Fax | 0161 228 8120 |
| Head Office - Web Address | |
| Network Map URL | No map available |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Friday 07:00-22:00 Weekend 07:00-21:00 |
| Customer Services - Primary Phone Number | 0845 600 1671 |
| Customer Services - Address | Customer Relations TransPennine Express Admail 3878 FREEPOST Manchester M1 9YB |
| Customer Services - Web Address | www.tpexpress.co.uk |
| Customer Services - Email Address | tpecustomer.relations@firstgroup.com |
| Lost Property | Yes |
| Lost Property - Primary Phone Number | 0845 600 1672 |
| Assisted Travel | Monday-Friday 07:00-22:00 Weekend 07:00-21:00 |
| Assisted Travel - Primary Phone Number | 0800 107 2149 |
| Assisted Travel - Address | Customer Relations First TransPennine Express Admail 3878 FREEPOST Manchester M1 9YB |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Yes |
| Telesales - Primary Phone Number | 0845 678 6974 |
| Group Travel | Monday-Friday 07:00-22:00 Weekend 07:00-21:00 |
| Group Travel - Primary Phone Number | 0845 600 1674 |
| Group Travel - Address | Group Travel First TransPennine Express Admail 3878 FREEPOST Manchester M1 9YB |
| Seat Reservations | Yes |
| Seat Reservations - Note | Free to ticket holders and can be booked up to the day before travel |
| Penalty Fares Note |
Not applicable. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note | Cycles carried free but space for the cycle must be reserved in advance. |
| Telephones | No |
Engineering Works ^ Top
- Engineering work between Conisbrough and Doncaster until 11:40 on Sunday 2 November 2008
- Engineering work between Hessle and Ferriby on Sunday 2 November 2008
- Engineering work between Doncaster and Althorpe and between Althorpe and Scunthorpe on Saturday 1 and Sunday 2 November 2008
- Engineering work between Doncaster and Althorpe and between Althorpe and Scunthorpe on Saturday 25 and Sunday 26 October 2008
- Engineering work between Doncaster and Scunthorpe Saturday 18 October to Sunday 19 October 2008
- Enginnering work between Stalybridge and Marsden Sunday 12 October 2008.
- Engineering work between Althorpe and Doncaster on Saturday 11 and Sunday 12 October 2008
- Engineering work between Doncaster and Scunthorpe Saturday 4 October to Sunday 5 October 2008
- Engineering work between Manchester Piccadilly and Bolton on Sunday 28 September 2008
- Engineering work between Doncaster and Scunthorpe Saturday 27 September to Sunday 28 September 2008
- Engineering work between Heald Green and Manchester Airport Sunday 14 September 2008
- Engineering work between Huyton and Edge Hill until 12:15 on Sunday 31 August 2008
- Engineering work between Huyton and Edge Hill until 12:15 on Sunday 24 August 2008
- Engineering work between Gainsborough Lea Road and Spalding from Saturday 23 to Friday 29 August 2008
- Engineering work between Gainsborough Lea Road and Spalding from Saturday 16 to Friday 22 August 2008
- Major engineering work between Chorley and Preston from Saturday 26 July until Saturday 6 September 2008
- Engineering work between Preston and Lancaster from 21:00 on Saturday 5 to 13:00 on Sunday 6 July 2008
- Engineering work between Hunts Cross/Huyton and Liverpool Lime Street from 21:50 on Saturday 28 until 14:30 on Sunday 29 June 2008
