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Company Information: Arriva Trains Wales (AW)
Last changed: 13:48 on 30 Nov 2008
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | Arriva Trains Wales |
| Managing Director | Tim Bell |
| Company Website | www.arrivatrainswales.co.uk |
| Head Office - Postal Address |
St Mary's House 47 Penarth Road Cardiff CF10 5DJ |
| Head Office - Primary Phone Number | 0845 6061 660 |
| Head Office - Fax | 029 2064 5349 |
| Head Office - Email Address | customer.relations@arrivatrainswales.co.uk |
| Head Office - Web Address | www.arrivatrainswales.co.uk |
| Network Map URL | www.arrivatrainswales.co.uk/route_map.aspx |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Saturday 08:00-20:00 Sunday 11:00-20:00 |
| Customer Services - Primary Phone Number | 0845 6061 660 |
| Customer Services - Fax Number | 029 2064 5349 |
| Customer Services - Address | St Mary's House, 47 Penarth Road Cardiff CF10 5DJ |
| Customer Services - Web Address | www.arrivatrainswales.co.uk |
| Customer Services - Email Address | customer.relations@arrivatrainswales.co.uk |
| Lost Property | Yes |
| Lost Property - Primary Phone Number | 0845 6061 660 |
| Lost Property - Web Address | www.arrivatrainswales.co.uk |
| Lost Property - Email Address | customer.relations@arrivatrainswales.co.uk |
| Lost Property - Note |
Contact nearest staffed station or Customer Relations |
| Assisted Travel | Monday-Sunday 08:00-20:00 |
| Assisted Travel - Primary Phone Number | 08453 003 005 |
| Assisted Travel - Primary Textphone Number | 08457 585 469 |
| Assisted Travel - Note |
Disabled Persons Protection Policy available by post. |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Monday-Saturday 08:00-20:00 Sunday 09:00-17:00 |
| Telesales - Primary Phone Number | 08709 000 773 |
| Telesales - Alternate Phone Number | 08709 000 777 |
| Telesales - Note |
Minimum transaction £10. Please allow 5 days for delivery. |
| Group Travel | Monday-Saturday 08:00-20:00 Sunday 09:00-17:00 |
| Group Travel - Primary Phone Number | 08709 000 767 |
| Seat Reservations | Yes |
| Seat Reservations - Note |
Free on Arriva Trains Wales' services, where applicable. |
| Penalty Fares Note |
Penalty fares are not in operation on Arriva Trains Wales services. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
Cycles are carried free of charge on all services subject to space being available. Cycle spaces may also be reserved on trains shown in timetables as seat reservations possible. This service is also free of charge. Cycles are not carried on Cardiff suburban services arriving in Cardiff between 07.30-09.00 or departing Cardiff between 16.00-18.00 Monday to Friday. Folding cycles are carried on all services if fully folded. |
| Telephones | No |
Engineering Works ^ Top
- Overnight engineering work affecting Arriva Trains Wales services from Monday 9 until Thursday 12 February 2009
- Engineering work between Chester and Rhyl on Sunday 8 February 2009
- Engineering work between Smethwick Galton Bridge and Wolverhampton on Saturday 7 February 2009
- Engineering work between Carmarthen and Clarbeston Road from 23:50 on Saturday 7 until 11:30 on Sunday 8 February 2009
- Engineering work between Severn Tunnel Junction and Gloucester on Saturday 7 and Sunday 8 February 2009
- Engineering work between Newport and Cwmbran on Sunday 1 until 06:00 Monday 2 February 2009
- Engineering work affecting Arriva Trains Wales services from Sunday 1 to Friday 6 February 2009
- Engineering work between Birmingham New Street and Wolverhampton on Saturday 31 January 2009
- Engineering work between Ebbw Vale Parkway and Rogerstone until 16:20 Sunday 1 February 2009
- Engineering work between Rhymney and Cardiff Queen Street from 22:35 Monday 26 until Thursday 29 January 2009
- Engineering work between Wellington and Wolverhampton on Sunday 25 January 2009
- Engineering work between Cardiff Central and Severn Tunnel Junction Sunday 25 January 2009
- Engineering work between Tywyn and Barmouth on Sunday 25 January 2009
- Engineering work between Shrewsbury and Newport from 22:50 on Sunday 25 until Monday 26 January 2009
- Engineering work between Cardiff Central and Swansea from 23:05 on Saturday 24 January 2009
- Engineering work between Chester and Rhyl on Saturday 24 and Sunday 25 January 2009
- Engineering work between Exeter St Davids and Plymouth on Saturday 24 and Sunday 25 January 2009
- Engineering work between Llanelli and Gowerton from 00:01 until 20:00 on Sunday 18 January 2009
- Engineering work between Wolverhampton and Telford Central on Sunday 18 January 2009
- Engineering work between Tywyn and Barmouth from 13:50 Saturday 17 and all day Sunday18 January 2009
- Engineering work between Bridgend and Swansea from 22:41 on Saturday 17 until 08:00 Sunday 18 January 2009
- Engineering work between Crewe and Shrewsbury on Sunday 11 January 2009
- Engineering work between Bangor and Chester on Sunday 11 January 2009
- Engineering work between Birmingham New Street and Smethwick Rolfe Street on Sunday 11 January 2009
- Engineering work between Bridgend and Swansea from 23:00 on Saturday 10 and all day Sunday 11 January 2009
- Engineering work between Cardiff Central and Bridgend on from Monday 5 to Thursday 8 January 2009
- Overnight engineering work between Cheadle Hulme and Levenshulme from Monday 5 until 05:30 on Thursday 8 January 2009
- Engineering work affecting Arriva Trains Wales services from Monday 5 to Thursday 8 January 2009
- Engineering work at Crewe on Sunday 4 January 2009
- Engineering work between Cardiff Central and Penarth / Barry Island / Bridgend on Sunday 4 January 2009
- Engineering work between Bridgend and Swansea from 23:00 on Saturday 3 and all day Sunday 4 January 2009
- Overnight engineering work affecting Arriva Trains Wales services from Monday 29 to 06:00 on Wednesday 31 December 2008
- Engineering work between Crewe and Wilmslow on Saturday 27 and Sunday 28 December 2008
- National Rail services on Boxing Day, Friday 26 December
- National Rail services on Christmas Day, Thursday 25 December
- National Rail services on Christmas Eve, Wednesday 24 December
- Engineering work between Cardiff Central and Swansea from 22:30 on Saturday 20 and all day on Sunday 21 December 2008
- Overnight engineering work affecting Arriva Trains Wales services from Monday 15 December to Friday 19 December
- Engineering work between Shrewsbury and Crewe from 22:30 on Sunday 14 December 2008
- Engineering work between Cardiff Central and Swansea from 20:45 on Saturday 13 and all day Sunday 14 December 2008
- Overnight engineering work affecting Arriva Trains Wales services from Monday 8 to Friday 12 December
- Engineering work between Pontyclun and Cardiff Central on Sunday 7 December 2008
- Engineering work between Hereford and Cardiff Central from 23:20 on Saturday 6 December 2008
- Overnight engineering work affecting Arriva Trains Wales services from Monday 1 to Friday 5 December
- Engineering work between Harlech and Porthmadog on Sunday 30 November 2008
- Engineering work between Shrewsbury and Machynlleth on Sunday 30 November 2008
- Engineering work between Cardiff Central and Bridgend and between Port Talbot Parkway and Llanelli from 23:20 on Saturday 29 and Sunday 30 November 2008
- Overnight engineering work affecting Arriva Trains Wales services from Monday 24 November to Friday 28 November
- Engineering work between Cardiff Queen Street and Radyr until 16:35 on Sunday 23 November 2008
- Engineering work between Cardiff Central and Bridgend on Sunday 23 November 2008
- Engineering work between Gloucester and Birmingham New Street on Saturday 22 November to Sunday 23 November 2008
- Overnight engineering work affecting Arriva Trains Wales from Monday 17 to Friday 21 November
- Overnight engineering work affecting Arriva Trains Wales services from Monday 10 November to Friday 14 November
- Overnight engineering work affecting Arriva Trains Wales services from Monday 3 November to Friday 7 November 2008
- Engineering work between Shrewsbury and Woverhampton Sunday 2 November 2008
- Overnight engineering work affecting Arriva Trains Wales services from Monday 27 October to Friday 31 October
- Engineering work between Shrewsbury and Woverhampton Sunday 26 October 2008
- Overnight engineering work affecting Arriva Trains Wales services from Monday 20 October to Friday 24 October
- Engineering work between Llanelli and Ponturddulais from 15:55 on Sunday 5 October 2008
- Engineering work between Warrington Bank Quay and Leyland on Sunday 21 September 2008
