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Company Information: East Midlands Trains (EM)
Last changed: 13:48 on 30 Nov 2008
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | East Midlands Trains |
| Managing Director | Tim Shoveller |
| Company Website | www.eastmidlandstrains.co.uk |
| Head Office - Postal Address |
Midland House Nelson Street Derby DE1 2SA |
| Head Office - Primary Phone Number | 08457 125 678 |
| Head Office - Fax | 01332 263895 |
| Head Office - Email Address | getintouch@eastmidlandstrains.co.uk |
| Head Office - Web Address | |
| Network Map URL | www.eastmidlandstrains.co.uk../OurNetworkA...htm |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Saturday 06:00-22:00 Sunday 07:00-22:00 |
| Customer Services - Primary Phone Number | 08457 125 678 |
| Customer Services - Alternate Phone Number | 08457125678 |
| Customer Services - Primary Textphone Number | 08457 078 051 |
| Customer Services - Address | Customer Relations Freepost DY940 Derby DE1 2BR |
| Customer Services - Email Address | getintouch@eastmidlands.co.uk |
| Lost Property | Yes |
| Lost Property - Primary Phone Number | 0116 248 1065 |
| Assisted Travel | Yes |
| Assisted Travel - Primary Phone Number | 08457 125 678 |
| Assisted Travel - Primary Textphone Number | 08457 078 051 |
| Assisted Travel - Note |
Copies of the East Midlands Trains Disabled People's Protection Policy is available from the Customer Relations team. |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Monday-Sunday 06:00-22:00 |
| Telesales - Primary Phone Number | 08457 125 678 |
| Group Travel | Yes |
| Group Travel - Primary Phone Number | 08457 125 678 |
| Seat Reservations | Yes |
| Seat Reservations - Note |
On East Midlands Mainline services and limited East Midlands Connect services. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
Bicycles can be taken on to all of our trains, free of charge. On East Midlands Mainline and East Midlands Connect between Liverpool and Norwich, cycle reservations are compulsory. |
| Telephones | No |
Engineering Works ^ Top
- Overnight Engineering work affecting East Midlands Trains services from Monday 9 until Friday 13 February 2009
- Engineering work affecting East Midlands Trains on Saturday 7 and Sunday 8 February 2009
- Engineering work between Luton and Bedford on Saturday 31 January and Sunday 1 February 2009
- Engineering work affecting East Midlands Trains services from Saturday 31 January to Friday 6 February 2009
- Engineering work between Flitwick and Bedford until 12:20 on Sunday 18 January 2009
- Engineering work between Nottingham and Langley Mill on Sunday 18 January 2009
- Engineering work between Bottesford and Grantham on Sunday 18 January 2009
- Engineering work between Kentish Town and Radlett on Sunday 18 January 2009
- Engineering work between Ambergate and Matlock on Saturday 17 and Sunday18 January 2009
- Engineering work between Kettering and Leicester each evening from Monday 12 to Friday 16 January 2009
- Engineering work between Derby and Chesterfield on Sunday 11 January 2009
- Engineering work between Bedford and Kettering and between Loughborough and Derby from Saturday 3 to Friday 9 January 2009
- Engineering work affecting East Midlands Trains services from Saturday 3 to Friday 9 January 2009
- Engineering work affecting East Midlands Trains services from Monday 29 December 2008 to Friday 2 January 2009
- Engineering work at Norwich until 12:00 on Saturday 27 December 2008
- Engineering work between Dore and Chinley from Saturday 27 December 2008 until Sunday 4 January 2009
- National Rail services on Boxing Day, Friday 26 December
- National Rail services on Christmas Day, Thursday 25 December
- National Rail services on Christmas Eve, Wednesday 24 December
- Engineering work affecting East Midlands Trains services from Monday 22 to Wednesday 24 December
- Engineering work between Derby / Nottingham and Loughborough from 22:00 on Saturday 20 until 10:30 on Sunday 21 December 2008
- Overnight engineering work affecting East Midlands Trains from Monday 15 to Friday 19 December
- Engineering work between Leicester and Derby / Nottingham on Saturday 13 and Sunday 14 December 2008
- Engineering work in the Langley Mill area on Saturday 13 and Sunday 14 December 2008
- Overnight engineering work affecting East Midlands Trains services from Monday 8 to Friday 12 December
- Engineering work between Leicester and Derby / Nottingham from 22:00 on Saturday 6 December 2008
- Engineering work in the Langley Mill area on Saturday 6 and Sunday 7 December 2008
- Engineering work affecting East Midlands Trains services from Monday 1 to Friday 5 December
- Engineering work between Leicester and Nottingham / Derby on Saturday 29 and Sunday 30 November 2008
- Engineering work in the Langley Mill area on Saturday 29 and Sunday 30 November 2008
- Overnight engineering work affecting East Midlands Trains services from Monday 24 November to Friday 28 November
- Engineering work between Edge Hill and Deansgate on Sunday 23 November 2008
- Engineering work at Langley Mill on Saturday 22 and Sunday 23 November 2008
- Engineering work between London St Pancras and Luton / Loughborough / Derby each evening from Monday 17 until Friday 21 November 2008
- Engineering work between Edge Hill and Deansgate on Sunday 16 November 2008
- Overnight engineering work affecting East Midlands Trains services from Monday 10 November to Friday 14 November
- Overnight engineering work affecting East Midlands Trains from Monday 3 November to Friday 7 November
- Overnight engineering work affecting East Midlands Trains from Monday 27 October to Friday 31 October
- Engineering work between York / Gilberdyke and Doncaster from 07:00 Saturday 20 September to Sunday 21 September 2008
- Engineering work between Sheffield and Chesterfield from Monday 8 September to Saturday 13 December 2008
