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Company Information: First Capital Connect (FC)
Last changed: 11:56 on 21 Jul 2008
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | First Capital Connect |
| Managing Director | Elaine Holt |
| Company Website | www.firstcapitalconnect.co.uk |
| Head Office - Web Address | |
| Network Map URL | www.firstcapitalconnect.co.uk |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Sunday 07:00-22:00 Holidays: Christmas Day Closed |
| Customer Services - Primary Phone Number | 0845 026 4700 |
| Customer Services - Fax Number | 0845 676 9904 |
| Customer Services - Primary Textphone Number | 0800 975 1052 |
| Customer Services - Address | Freepost RRBR-REEJ-KTKY First Capital Connect Customer Relations Department PO Box 443 PLYMOUTH PL4 6WP |
| Customer Services - Web Address | www.firstcapitalconnect.co.uk |
| Customer Services - Email Address | customer.relations.fcc@firstgroup.com |
| Lost Property | Monday-Sunday 07:00-22:00 Holidays: Christmas Day Closed |
| Lost Property - Primary Phone Number | 0845 026 4700 |
| Lost Property - Address | Freepost RRBR-REEJ-KTKY First Capital Connect Customer Relations Department PO Box 443 PLYMOUTH PL4 6WP |
| Lost Property - Web Address | www.firstcapitalconnect.co.uk |
| Lost Property - Email Address | customer.relations.fcc@firstgroup.com |
| Assisted Travel | Monday-Sunday 07:00-22:00 Holidays: Christmas Day Closed |
| Assisted Travel - Primary Phone Number | 0800 058 2844 |
| Assisted Travel - Primary Textphone Number | 0800 975 1052 |
| Assisted Travel - Address | Freepost RRBR-REEJ-KTKY First Capital Connect Customer Relations Department PO Box 443 PLYMOUTH PL4 6WP |
| Assisted Travel - Web Address | www.firstcapitalconnect.co.uk |
| Assisted Travel - Note |
Disabled Persons Protection Policy available from postal address or online at the First Capital Connect website. |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | No |
| Group Travel | Monday-Sunday 07:00-22:00 Holidays: Christmas Day Closed |
| Group Travel - Primary Phone Number | 0845 026 4700 |
| Seat Reservations | No |
| Penalty Fares Note |
A penalty fare of £20 is in operation on First Capital Connect services or twice the full single fare to the next station at which the train stops, whichever is the greater amount |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Web Address | www.firstcapitalconnect.co.uk |
| Cycle Policy - Note |
We welcome passengers with bicycles on services where they can be safely accommodated. Fully folding bicycles can be carried at any time. However, we are unable to carry non-folding or partially folding bicycles at the times indicated in our Cycle Policy. |
| Telephones | No |
Engineering Works ^ Top
- Engineering work between London St Pancras and London Bridge on Saturday 6 and Sunday 7 December 2008
- Engineering work between London Blackfriars and East Croydon on Sunday 30 November 2008
- Engineering work between London Blackfriars and East Croydon on Sunday 23 November 2008
- Engineering work between London St Pancras and London Blackfriars / Streatham on Sunday 16 November 2008
- Engineering work between Haywards Heath and Brighton on Saturday 8 and Sunday 9 November 2008
- Engineering work between London St Pancras and London Bridge on Saturday 1 and Sunday 2 November 2008
- Engineering work between Streatham and Sutton on Sunday 26 October 2008
- Engineering work between Luton and Bedford until 14:00 on Sunday 26 October 2008
- Engineering work between Brighton and Preston Park / Lewes on Sunday 26 October 2008
- Engineering work between London St Pancras and London Bridge on Saturday 25 and Sunday 26 October 2008
- Engineering work between Coulsdon South and Redhill from Saturday 25 to Friday 31 October 2008
- Engineering work between Alexandra Palace and Stevenage via Hertford North from Monday 20 October to Friday 24 October 2008
- Engineering work between City Thameslink and London Bridge on Sunday 19 October 2008
- Engineering work between Haywards Heath and Brighton on Sunday 19 October 2008
- Engineering work between Royston and Baldock on Sunday 19 October 2008
- Engineering work between Alexandra Palace and Stevenage via Welwyn Garden City on Saturday 18 October 2008
- Engineering work between St Neots and Peterborough from 20:00 Saturday 18 October until 09:00 Sunday 19 October 2008
- Engineering work between Baldock and Royston on Sunday 12 October2008
- Engineering work between London St Pancras and London Bridge on Sunday 12 October 2008
- Engineering work between St Neots and Peterborough from 20:00 Saturday11 October until 09:00 Sunday 12 October 2008
- Engineering work between London St Pancras and London Blackfriars from Saturday 4 October until 04:00 Monday 6 October 2008
- Engineering work between Three Bridges and Brighton / Lewes from Saturday 4 October to Sunday 5 October 2008
- Engineering work between St Neots and Peterborough from 20:00 Saturday 4 October and all day Sunday 5 October 2008
- Engineering work between London Blackfriars and Tulse Hill Saturday 27 September to Sunday 28 September 2008
