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Company Information: Gatwick Express (GX)
Last changed: 14:20 on 29 Nov 2008
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | Gatwick Express |
| Managing Director | Chris Burchell |
| Company Website | www.gatwickexpress.com |
| Head Office - Postal Address |
Go Ahead House 26-28 Addiscombe Road Croydon CR9 5GA |
| Head Office - Primary Phone Number | 0845 850 15 30 |
| Head Office - Fax | 08457 27 29 30 |
| Head Office - Web Address | |
| Network Map URL | No map available |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Sunday 08:00-20:00 |
| Customer Services - Primary Phone Number | 0845 850 15 30 |
| Lost Property | Yes |
| Lost Property - Primary Phone Number | 0207 922 9650 |
| Assisted Travel | Monday-Sunday 24 hours |
| Assisted Travel - Primary Phone Number | 0845 850 15 30 |
| Assisted Travel - Primary Textphone Number | 0845 850 15 30 |
| Assisted Travel - Note |
It is advisable to give 24 hours notice. Although customers will be given assistance if they arrive at the stations without notice, they should allow extra time. |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Monday-Friday 08:00-22:00 Weekend 08:00-20:00 |
| Telesales - Primary Phone Number | 0845 850 15 30 |
| Group Travel | Yes |
| Group Travel - Primary Phone Number | 0845 850 15 30 |
| Seat Reservations | No |
| Seat Reservations - Note |
Gatwick Express is a high frequency service, so reservations are not required. |
| Penalty Fares Note |
Penalty fares are not in operation on Gatwick Express services. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Primary Phone Number | 0845 850 15 30 |
| Cycle Policy - Note |
Carried free of charge. Large items such as Skis carried in the luggage van. There is plenty of space on board for other luggage. |
| Telephones | No |
Engineering Works ^ Top
- Engineering work affecting Gatwick Express from 05:05 Sunday 11 until 04:00 Monday 12 2009
- Engineering work between East Croydon and Purley / Sanderstead from Saturday 27 to 05:00 Monday 29 December 2008
- Engineering work between Battersea Park and Balham from Saturday 27 December 2008 to Sunday 4 January 2009
- National Rail services on Boxing Day, Friday 26 December
- National Rail services on Christmas Day, Thursday 25 December
- National Rail services on Christmas Eve, Wednesday 24 December
- Engineering work between Earlswood and Three Bridges on Sunday 16 November 2008
