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Company Information: Island Line (IL)
Last changed: 14:20 on 29 Nov 2008
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | Island Line |
| Managing Director | Andy Naylor |
| Company Website | www.island-line.co.uk |
| Head Office - Postal Address |
Ryde St Johns Road Station, Ryde, Isle of Wight PO33 2BA |
| Head Office - Primary Phone Number | 01983 812 591 |
| Head Office - Fax | 01983 812 617 |
| Head Office - Web Address | |
| Network Map URL | No map available |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Yes |
| Customer Services - Primary Phone Number | 01983 56 24 92 |
| Customer Services - Note | 24 hour answer phone |
| Lost Property | Monday-Friday 09:00-17:00 |
| Lost Property - Primary Phone Number | 01983 562 492 |
| Lost Property - Note | Lost property is retained at Ryde Esplanade Ticket Office. A charge may be applicable on collection. |
| Assisted Travel | Yes |
| Assisted Travel - Primary Phone Number | 01983 56 24 92 |
| Assisted Travel - Alternate Phone Number | 0845 6000 650 |
| Assisted Travel - Primary Textphone Number | 0800 692 0792 |
| Assisted Travel - Note | Island Line is committed to making travel easier for customers with disabilities including wheelchair users. To make special arrangements for travel please call the given numbers. At least 24 hours notice should be given where possible. |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | No |
| Telesales - Note | No telesales facility. |
| Group Travel | Yes |
| Group Travel - Primary Phone Number | 01983 812591 |
| Seat Reservations | No |
| Seat Reservations - Note | Reservations not required. |
| Penalty Fares Note |
Penalty fares are not in operation on Island Line services. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note | Free of charge. Maximum of four cycles may be carried at the Shanklin end of trains The company reserves the right to restrict the carriage of cycles on trains where this may interfere with the safety and comfort of passengers or the punctuality of trains. This is at the discretion of the conductor. |
| Telephones | No |
