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Company Information: Merseyrail (ME)
Last changed: 13:48 on 30 Nov 2008
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | Merseyrail |
| Managing Director | Bart Schmeink |
| Company Website | www.merseyrail.org |
| Head Office - Postal Address |
Rail House Lord Nelson Street Liverpool L1 1JF |
| Head Office - Primary Phone Number | 0151 702 2534 |
| Head Office - Fax | 0151 702 3074 |
| Head Office - Web Address | www.merseyrail.org |
| Network Map URL | No map available |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Friday 09:00-17:00 |
| Customer Services - Primary Phone Number | 0151 702 2071 |
| Customer Services - Alternate Phone Number | 0151 702 2071 |
| Customer Services - Fax Number | 0151 702 3074 |
| Customer Services - Address | 9th Floor Rail House Lord Nelson Street Liverpool L1 1JF |
| Customer Services - Web Address | www.merseyrail.org |
| Customer Services - Email Address | comment@merseyrail.org |
| Lost Property | Monday-Friday 08:00-13:15, 15:00-18:00 |
| Lost Property - Primary Phone Number | 0151 702 2951 |
| Lost Property - Note |
Located at Liverpool James Street Station (Water Street entrance) 0151 702 2951 or e-mail lostproperty@merseyrail.org |
| Assisted Travel | Monday-Friday 09:00-17:00 |
| Assisted Travel - Primary Phone Number | 0151 702 2071 |
| Assisted Travel - Alternate Phone Number | 0151 702 2704 |
| Assisted Travel - Fax Number | 0151 702 2413 |
| Assisted Travel - Primary Textphone Number | 0151 702 2071 |
| Assisted Travel - Address | The Customer Relations Office 9th Floor Rail House Lord Nelson Street Liverpool L1 1JF |
| Assisted Travel - Note |
Disabled Persons Protection Policy available from the Customer Relations. |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | No |
| Telesales - Note |
No telesales facility. |
| Group Travel | Yes |
| Group Travel - Primary Phone Number | 0151 702 2071 |
| Group Travel - Note |
Groups of 10 or more |
| Seat Reservations | Yes |
| Seat Reservations - Note |
Tickets may be booked in advance and seats reserved from most Merseyrail stations for rail services in England, Scotland and Wales. |
| Penalty Fares Note |
A penalty fare of £20 is in operation. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
Accompanied cycles are carried free of charge. Subject to space. |
| Telephones | No |
Engineering Works ^ Top
- Engineering work between Rock Ferry and Hooton on Sunday 1 February 2009
- Engineering work between Rock Ferry and Chester on Sunday 25 January 2009
- Engineering work between Rock Ferry and Chester / Ellesmere Port on Sunday 18 January 2009
- Engineering work between Rock Ferry and Ellesmere Port / Chester until 16:55 on Sunday 28 December 2008
- National Rail services on Boxing Day, Friday 26 December
- National Rail services on Christmas Day, Thursday 25 December
- National Rail services on Christmas Eve, Wednesday 24 December
- Engineering work between Hooton and Chester on Sunday 23 November 2008
- Engineering work between Liverpool South Parkway and Hunts Cross on Sunday 23 November 2008.
- Engineering work between Hooton and Chester on Saturday 15 November 2008
