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Company Information: Virgin Trains (VT)
Last changed: 13:48 on 30 Nov 2008
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | Virgin Trains |
| Managing Director | Chris Gibb |
| Company Website | www.virgintrains.co.uk |
| Head Office - Postal Address |
Virgin Trains 85 Smallbrook Queensway Birmingham B5 4HA |
| Head Office - Primary Phone Number | 0845 000 8000 |
| Head Office - Fax | 0121 654 7500 |
| Head Office - Web Address | |
| Network Map URL | No map available |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Friday 08:30-20:00 Saturday 09:00-16:00 |
| Customer Services - Primary Phone Number | 0845 000 8000 |
| Lost Property | Monday-Friday 08:30-20:15 Saturday 09:00-16:00 |
| Lost Property - Primary Phone Number | 0845 000 8000 |
| Assisted Travel | Monday-Sunday 08:00-22:00 |
| Assisted Travel - Primary Phone Number | 08457 443366 |
| Assisted Travel - Primary Textphone Number | 08457 443367 |
| Assisted Travel - Note |
the Disabled Peoples Protection Policy is available from Virgin Trains Customer Relations at Free Post BM6613 Birmingham B5 4BR or 0845 000 8000 For information on station accessibilty and to arrange special help, cantact Vigin Trains JourneyCare on 08457 443366 |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Monday-Sunday 08:00-22:00 |
| Telesales - Primary Phone Number | 08457 222 333 |
| Group Travel | Yes |
| Group Travel - Primary Phone Number | 0870 010 4490 |
| Seat Reservations | Yes |
| Penalty Fares Note |
Penalty fares are not in operation on Virgin Train services. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
All customers travelling with bikes must have a reservation to travel however there is no charge for this reservation. The exception to this rule is for season ticket holders, who do not require a reservation however space on the train will be subject to availability and is not guaranteed. |
| Telephones | No |
Engineering Works ^ Top
- Engineering work between Chester and Rhyl on Sunday 8 February 2009
- Engineering work between Smethwick Galton Bridge and Wolverhampton on Saturday 7 February 2009
- Engineering work between Carstairs and Carluke / Lanark on Sunday 25 January 2009
- Engineering work between Chester and Rhyl on Saturday 24 and Sunday 25 January 2009
- Engineering work between Leyland and Preston until 12:20 on Sunday 18 January 2009
- Engineering work between Carstairs / Lanark and Carluke on Sunday 18 January 2009
- Engineering work between Perry Barr and Smethwick Rolfe Street from 12:00 Saturday 17 until 09:40 Sunday 18 January 2009
- Engineering work between Crewe and Shrewsbury on Sunday 11 January 2009
- Engineering work between Bangor and Chester on Sunday 11 January 2009
- Engineering work between Carstairs and Carluke / Lanark on Sunday 11 January 2009
- Engineering work between Northampton and Rugby on Sunday 11 January 2009
- Engineering work between Birmingham New Street and Smethwick Rolfe Street on Sunday 11 January 2009
- Overnight engineering work between Cheadle Hulme and Levenshulme from Monday 5 until 05:30 on Thursday 8 January 2009
- Engineering work at Crewe on Sunday 4 January 2009
- Engineering work between Northampton and Rugby on Sunday 4 January 2009
- Engineering work between Carlisle and Gretna Green / Lockerbie on Saturday 27 and until 12:00 on Sunday 28 December 2008
- Engineering work between Blackrod and Preston from 20:15 on Saturday 27 to 10:15 on Sunday 28 December 2008
- Engineering work between Crewe and Wilmslow on Saturday 27 and Sunday 28 December 2008
- Engineering work between London Euston and Northampton / Rugby on Saturday 27 and Sunday 28 December 2008
- National Rail services on Boxing Day, Friday 26 December
- Engineering work at Glasgow Central from Friday 26 to Monday 29 December 2008
- National Rail services on Christmas Day, Thursday 25 December
- National Rail services on Christmas Eve, Wednesday 24 December
- Engineering work affecting Virgin Trains services on Saturday 6 and Sunday 7 December 2008
- Engineering work between Crewe and Liverpool Lime Street on Saturday 1 and Sunday 2 November 2008
- Engineering work between Cheddington and Rugby on Sunday 26 October 2008
- Engineering work between Warrington Bank Quay and Preston from 15:00 on Saturday 18 and all day Sunday 19 October 2008
- Engineering work between Warrington Bank Quay and Leyland on Sunday 21 September 2008
