Lost Something?

If you believe you've left something on one of our trains or at a station, our team will be able to provide you with the contact details for the relevant train company's lost property department.  Please call our Customer Relations Team on 0870 010 0084, or send an email, giving as many details as possible about the item, train service and location where the item might be found.

Assisted Travel

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here.

Penalty Fares do not apply on CrossCountry Trains.

It’s no problem if you need to bring your bicycle when you travel with us. All you need to do is make a reservation at the same time as you buy your ticket to ensure there is dedicated space available for it. You’ll need to place your standard bicycle in designated storage areas, and for safety reasons they’re not allowed in aisles and vestibules. If you have a folding bicycle, you can carry it on as personal baggage and you don’t have reserve a place. For safety and space reasons please wait until you are on the platform before you assemble your folding bicycle.