National Rail Enquiries Online uses the most up to date information available from the Train Operating Companies as distributed through the central Rail Journey Information System which is updated daily.

This means that where engineering work is planned, and as long as the Train Operating Companies have entered that information into the central system, we include information as far as possible in the results of the searches we provide you with. We cannot guarantee that all engineering works are included as some items of work are carried out at short notice. Up to date details of all disruptions can be found here.

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Your train company may authorise you to extend the period of validity of your ticket regardless of where it was issued to enable you make your journey.

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Your train company may advise you to apply for a special "severe disruption" refund procedure.

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The Train Operating Companies will make every effort to enable you to complete your journey. They may allow customers with tickets for a specified route or routes to use them for any other reasonable alternative route if this enables them to complete their journey. In this instance your train company would tell you which alternative routes might be used.

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Train companies may relax the conditions of use of tickets, e.g. Supersaver tickets being allowed on any train.

You must ONLY relax the conditions of use when told to do so by your train company.

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There are 25 passenger train operating companies providing domestic services in the UK.

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The arrangements for lost property vary by each Train Operating Company.

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If you have a comment or complaint about a train journey (including delays), stations or ticket offices or wish to request a ticket refund you should find the details of the appropriate Train Operating Company or station operator and write to their 'Customer Relations Team'.

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The National Conditions of Carriage define the train operating companies rules regarding refunds. As a general rule, a ticket may be refunded before travel, or in the case of a return, the return portion may be refunded while still valid. A refund fee may be payable. Some tickets, epsecially promotions and advanced purchase tickets may be restricted in their ability to be refunded. You should check with your Train Operating Company, the retailer from where you purchased the ticket or a local booking office for details. If you purchased the ticket online you should be able to find the refund details on the retailer's website.

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Depending on your ticket type you may be able to change your journey details simply by visiting a booking office, or calling one of the many train operating company telesales centres. For advanced purchase tickets a refund fee will be payable, but you may also have to pay the difference between the ticket price and the standard walk-on fare if no advanced purchase tickets are available on the train you wish change to. You should check with your Train Operating Company, the retailer from where you purchased the ticket or a local booking office for details. If you purchased the ticket online you should be able to find the details about changes on the retailer's website.

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