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Station Facilities: Aylesbury (AYS)
Current Station Information ^ Top
| Service | Details |
|---|---|
| TrainTracker Phone Number | 0871 200 49 50 |
| TrainTrackerText | Text dep AYS to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Full Time |
| Staffing Hours | Monday-Friday 05:25-20:10 Saturday 06:10-19:50 Sunday 07:40-19:10 |
| CCTV | Yes |
Information Systems ^ Top
| Service | Details |
|---|---|
| Staffed Information Point | Monday-Friday 05:50-22:20 Saturday 09:00-17:00 Sunday 08:00-19:00 |
Ticket Buying and Collection ^ Top
| Service | Details | ||||||
|---|---|---|---|---|---|---|---|
| Ticket Office | Monday-Friday 05:25-20:10 Saturday 06:10-20:00 Sunday 07:40-19:10 | ||||||
| Ticket Office - Note | Ticket office operated by Chiltern Railways. | ||||||
| Self Service Ticket Machines | No | ||||||
| Collection of Pre-purchased Tickets | Yes | ||||||
| Collection of Pre-purchased Tickets - Details |
| ||||||
| Telesales | Monday-Friday 07:00-20:00 Saturday 07:00-20:00 Sunday 07:00-20:00 | ||||||
| Telesales - Primary Phone Number | 08456 005165 | ||||||
| Telesales - Primary Textphone Number | 08457 078051 | ||||||
| Telesales - Address | Chiltern Railways 2nd floor, Western House Rickfords Hill Aylesbury Buckinghamshire HP20 2RX | ||||||
| Telesales - Web Address | www.chilternrailways.co.uk | ||||||
| Oyster PrePay | No | ||||||
| Travelcard - Note | Not within Travelcard Zone. | ||||||
| Penalty Fares | Minimun £20 penalty fare applies on Chiltern Railways services if travelling without a valid ticket. |
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Monday-Friday 08:30-17:30 Saturday Closed Sunday Closed |
| Customer Service - Primary Phone Number | 08456 005165 |
| Customer Service - Fax Number | 01296 332126 |
| Customer Service - Primary Textphone Number | 08457 078051 |
| Customer Service - Address | Chiltern Railways 2nd Floor, Western House Rickfords Hill Aylesbury Bucks HP20 2RX |
| Customer Service - Web Address | www.chilternrailways.co.uk |
| Customer Service - Email Address | customerservices@chilternrailways.co.uk |
| Customer Service - Note | Station operated and managed by Chiltern Railways. |
| Left Luggage | No |
| Lost Property | Monday-Friday 12:00-20:00 Saturday Closed Sunday Closed |
| Lost Property - Primary Phone Number | 08456 005 165 |
| Lost Property - Address | Chiltern Railways Lost Property Marylebone Station Melcombe Place London NW1 6JJ |
| Lost Property - Web Address | www.chilternrailways.co.uk/lostproperty |
| Lost Property - Note | If you lose an item of property on any of our stations or trains, please telephone our Lost Property Office on 08456 005 165 (select option 3, then option 4) |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge | No |
| Seating Area | No |
| Waiting Rooms | |
| Women-Only Waiting Room | No |
| Trolleys | No |
| Trolleys - Note | Free trolleys available |
| Refreshment Facilities | No |
| Refreshment Facilities - Note | Coffee shop |
| Toilets | Yes |
| Baby Changing | Yes |
| Baby Changing - Note |
|
| Pay Phone | No |
| Public WiFi | No |
| Web Kiosk | No |
| Post Box | To be confirmed by station operator |
| Post Box - Note | Outside the station |
| Tourist Information Office | No |
| Bureau de Change | No |
| Shops | No |
| Shops - Note | Kiosk |
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | Monday-Friday 06:00-19:00 Saturday 06:00-19:00 Sunday 06:00-19:00 |
| Helpline - Primary Phone Number | 084 5600 5165 |
| Customer Help Points | Monday-Friday 05:00-22:00 Saturday 05:00-22:00 Sunday 05:00-22:00 |
| Staff Help | Monday-Friday 04:25-19:10 Saturday 05:10-19:00 Sunday 06:40-18:10 |
| Accessible Ticket Machines | To be confirmed by station operator |
| Accessible Ticket Office Counter | No |
| Induction Loop | No |
| Ramp for Train Access | To be confirmed by station operator |
| Ramp for Train Access - Note | If you need assistance we recommend that you book at least 24 hours in advance of travel. If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | No |
| Accessible Taxis - Note | For taxis from all UK stations visit www.traintaxi.co.uk. |
| Accessible Public Telephones | No |
| National Key Toilets | No |
| Step Free Access Coverage | Partial station |
| Step Free Access Coverage - Note | Flat access is available at all times to and from Platform 3. Flat access to Platforms 1 and 2 is via a walkway across the railway tracks for which a member of our staff must accompany you. To ensure a member of staff is available we'd strongly suggest you call us at least 24 hours in advance on 08456 005 165 (0700hrs to 2000hrs, every day). |
| Imparied Mobility Set Down | To be confirmed by station operator |
| Imparied Mobility Set Down - Note | In front of station |
| Disabled Parking | To be confirmed by station operator |
| Accessible Car Park Equipment | No |
| Wheelchairs | No |
Transport Links ^ Top
| Service | Details | ||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Minimum Connection Time (mins) | 2 | ||||||||||||||||
| Cycle Storage Availability | Yes | ||||||||||||||||
| Cycle Storage | 40 | ||||||||||||||||
| Cycle Storage Sheltered | Yes | ||||||||||||||||
| Cycle Storage CCTV | Yes | ||||||||||||||||
| Cycle Storage Location | Free covered cycle storage is located by the car park entrance to Platform 3. | ||||||||||||||||
| Car Park: Station car park |
| ||||||||||||||||
| Location for Rail Replacement Services | Rail replacement buses depart from the front of the station. | ||||||||||||||||
| Taxi Rank | Yes | ||||||||||||||||
| Taxi Rank - Note | At front of station. | ||||||||||||||||
| Bus Services | Yes | ||||||||||||||||
| Bus Services - Note | Holders of monthly or longer period Chiltern Railways season tickets get free travel at all times on Arriva buses in the Aylesbury urban area.Services 4 and 5 and Silver Rider serve the Railway Station. Other services stop at the Bus Station which is about 5 minutes signposted walk from the station. | ||||||||||||||||
| Metro Services | No | ||||||||||||||||
| Car Hire | No | ||||||||||||||||
| Cycle Hire | No | ||||||||||||||||
| Local Transport Link | Plan your journey to and from the station with Traveline |
