Station Facilities: Cardiff Queen Street (CDQ)
Managed by Arriva Trains Wales
Cardiff Queen Street Station,
Station Terrace,
Cardiff,
CF10 4EY
Last changed: 12:48 on 14 Aug 2008
Current Station Information ^ Top
| Service |
Details |
| Staffing Level |
Full Time
|
|---|
| Staffing Hours |
Monday-Saturday 05:30-00:00
Sunday 08:00-23:00
|
|---|
| CCTV |
Yes
|
|---|
Information Systems ^ Top
Ticket Buying and Collection ^ Top
| Service |
Details |
| Ticket Office |
Monday-Friday 07:00-20:00
Saturday 08:00-21:00
Sunday Closed
Sunday 10:00-17:30
|
|---|
| Self Service Ticket Machines |
Yes
|
|---|
| Collection of Pre-purchased Tickets |
Yes
|
|---|
| Collection of Pre-purchased Tickets - Details |
| From Ticket Office Counter | Yes |
|---|
| From Ticket Machine | Yes |
|---|
| Machine Location |
2 machines in the main entrance area
|
|---|
|
|---|
| Telesales |
No
|
|---|
| Oyster PrePay |
No
|
|---|
| Penalty Fares |
Penalty Fares do not apply when travelling from Cardiff Queen Street station.
|
|---|
General Services Information ^ Top
Station Facilities ^ Top
| Service |
Details |
| First Class Lounge |
No
|
|---|
| Seating Area |
Yes
|
|---|
| Waiting Rooms |
Available
|
|---|
| Women-Only Waiting Room |
No
|
|---|
| Trolleys |
No
|
|---|
| Refreshment Facilities |
Yes
|
|---|
| Toilets |
Yes
|
|---|
| Baby Changing |
Yes
|
|---|
| Pay Phone |
Yes -
Cards and Coins
|
|---|
| Public WiFi |
No
|
|---|
| Public WiFi - Note |
Find WiFi Hotspots around Cardiff Queen Street station
|
|---|
| Web Kiosk |
No
|
|---|
| Post Box |
No
|
|---|
| Tourist Information Office |
No
|
|---|
| Bureau de Change |
No
|
|---|
| Shops |
No
|
|---|
Accessibility ^ Top
| Service |
Details |
| Helpline |
Monday-Sunday 08:00-20:00
|
|---|
| Helpline - Primary Phone Number |
08453 003 005
|
|---|
| Helpline - Primary Textphone Number |
08457 585 469
|
|---|
| Helpline - Note |
Disabled Persons Protection Policy available by post.
|
|---|
| Customer Help Points |
Yes
|
|---|
| Staff Help |
Monday-Saturday 05:30-23:59
Sunday 08:00-23:00
|
|---|
| Accessible Ticket Machines |
Yes
|
|---|
| Accessible Ticket Office Counter |
No
|
|---|
| Induction Loop |
No
|
|---|
| Ramp for Train Access |
Yes
|
|---|
| Ramp for Train Access - Note |
If you need assistance we recommend that you book at least 24 hours in advance of travel.
|
|---|
| Accessible Taxis |
No
|
|---|
| Accessible Public Telephones |
Yes
|
|---|
| National Key Toilets |
No
|
|---|
| Step Free Access Coverage |
Partial station
|
|---|
| Step Free Access Coverage - Note |
|
|---|
| Imparied Mobility Set Down |
No
|
|---|
| Disabled Parking |
No
|
|---|
| Accessible Car Park Equipment |
No
|
|---|
| Wheelchairs |
Yes
|
|---|
Transport Links ^ Top
| Service |
Details |
| Minimum Connection Time (mins) | 5
|
| Cycle Storage Availability |
No
|
|---|
| Location for Rail Replacement Services |
At the station entrance
|
|---|
| Taxi Rank |
No
|
|---|
| Bus Services |
No
|
|---|
| Metro Services |
No
|
|---|
| Car Hire |
No
|
|---|
| Cycle Hire |
No
|
|---|
| Local Transport Link |
Plan your journey to and from the station with Traveline
|
|---|
