Station Facilities: Cradley Heath (CRA)

Managed by London Midland 

Forge Lane
Warley
West Midlands

B64 5AL

Last changed: 23:17 on 25 Dec 2008

Current Station Information ^ Top

Service Details
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep CRA to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Part Time
Staffing Hours Monday-Friday 05:55-23:45 Saturday 06:15-23:42 Sunday 09:40-21:15
CCTV Yes

Information Systems ^ Top

Service Details
Help Point/Phone Recorded information Emergency services
Staffed Information Point Yes

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Friday 05:55-23:45 Saturday 06:15-23:42 Sunday 09:40-21:15
Self Service Ticket Machines No
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterYes
From Ticket MachineYes
Machine description

A Ticket Vending Machine is available at this station.

Telesales Monday-Friday 08:00-20:00 Saturday 08:00-20:00 Sunday 08:00-20:00
Telesales - Primary Phone Number 08705 125 240
Oyster PrePay No
Travelcard Area
  • Cradley Heath is part of the Network West Midlands (Centro) Passenger Transport Executive.
Penalty Fares Penalty Fares apply to journeys from Cradley Heath station when travelling with:
  • London Midland
  • Chiltern Railways

General Services Information ^ Top

Service Details
Customer Service Monday-Friday 07:00-19:00 Saturday 08:00-16:00 Sunday 08:00-16:00
Customer Service - Primary Phone Number 0121 634 2040
Customer Service - Address London Midland Customer Relations Manager PO Box 4323 Birmingham B2 4JB
Customer Service - Email Address comments@londonmidland.com
Customer Service - Note

We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours.

Left Luggage No
Left Luggage - Note

None

Lost Property No
Lost Property - Note

None

British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
Seating Area Yes
Seating Area - Note

Platform 2.

Waiting Rooms Available
Waiting Rooms - Note

 

Women-Only Waiting Room No
Trolleys No
Refreshment Facilities No
Toilets No
Toilets - Note

Nearest toilet is at bus station.

Baby Changing No
Pay Phone Yes - Cards and Coins
Public WiFi No
Public WiFi - Note Find WiFi Hotspots around Cradley Heath station
Web Kiosk No
Post Box No
Tourist Information Office No
Bureau de Change No
Shops No

Accessibility ^ Top

Service Details
Helpline Yes
Helpline - Primary Phone Number 0800 0924260
Helpline - Fax Number 0121 654 1234
Helpline - Primary Textphone Number 0845 707 8051
Helpline - Address London Midland Customer Relations Team PO Box 4323 Birmingham B2 4JB
Helpline - Email Address comments@londonmidland.com
Helpline - Note

Our ‘Disabled People’s Protection Policy’ (DPPP) sets out our approach to meeting the requirements of the Department for Transport’s Code of Practice, ‘Train & Station Services for Disabled Passengers’ and describes the arrangements for implementing our Policy. Copies are available at our larger, staffed stations or via our APRS line and website.

Customer Help Points Yes
Staff Help No
Accessible Ticket Machines No
Accessible Ticket Office Counter No
Accessible Ticket Office Counter - Note

None

Induction Loop Yes
Ramp for Train Access Yes
Ramp for Train Access - Note

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible Taxis No
Accessible Public Telephones No
Accessible Public Telephones - Note

none

National Key Toilets No
Step Free Access Coverage Whole station
Step Free Access Coverage - Note

  • Level access to Booking Hall and Birmingham platform. Also step-free side gate. Step free entrance to Kidderminster platform via ramp. Access between platforms from Birmingham side via footbridge with 28 steps up and 30 down. Alternative step-free route between platforms via pavement and level crossing with narrow pavement - 110m.
Imparied Mobility Set Down No
Disabled Parking Yes
Number of Disabled Parking Spaces 12
Accessible Car Park Equipment Yes
Wheelchairs No

Transport Links ^ Top

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