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Station Facilities: Darlington (DAR)
Managed by National Express East Coast
Bank Top Darlington
DL1 4AA
Last changed: 14:04 on 12 Aug 2008
Current Station Information ^ Top
| Service | Details |
|---|---|
| TrainTracker Phone Number | 0871 200 49 50 |
| TrainTrackerText | Text dep DAR to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Full Time |
| Staffing Hours | Monday-Friday 24 hours Saturday 06:00-23:59 Sunday 24 hours |
| CCTV | Yes |
Information Systems ^ Top
| Service | Details |
|---|---|
| Staffed Information Point | Yes |
Ticket Buying and Collection ^ Top
| Service | Details | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Ticket Office | Monday-Friday 05:45-21:10 Saturday 06:00-19:45 Sunday 07:45-21:10 | ||||||||
| Ticket Office - Note |
Advance tickets & reservations only available during the following hours : Monday - Friday 08:00 - 20:00; Saturday 08:00 - 18:00; Sunday 09:00 - 20:00 | ||||||||
| Self Service Ticket Machines | Yes | ||||||||
| Collection of Pre-purchased Tickets | Yes | ||||||||
| Collection of Pre-purchased Tickets - Details |
| ||||||||
| Telesales | Monday-Sunday 08:00-20:00 | ||||||||
| Telesales - Primary Phone Number | 08457 225 225 | ||||||||
| Telesales - Address | Baron House Neville Street Newcastle-Upon-Tyne NE1 5DN | ||||||||
| Oyster PrePay | No | ||||||||
| Travelcard - Note |
|
||||||||
| Penalty Fares | Penalty Fares do not apply when travelling from Darlington station. |
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Monday-Friday 08:00-20:00 Saturday 08:00-20:00 Sunday 08:00-20:00 |
| Customer Service - Primary Phone Number | 08457 225 225 |
| Left Luggage | No |
| Lost Property | Monday-Friday 09:00-16:00 |
| Lost Property - Primary Phone Number | 01302 362175 |
| Lost Property - Note | located at Newark North Gate station. Lost property handed in/found at NXEC stations is kept for 7 days at the station before going to Newark |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge | To be confirmed by station operator |
| First Class Lounge - Note |
Located on platform 1. First Class Advance tickets may not be used to gain entry into the First Class lounge. |
| Seating Area | Yes |
| Waiting Rooms | None |
| Waiting Rooms - Note |
2 first, 1 standard class waiting rooms |
| Women-Only Waiting Room | No |
| Trolleys | Yes |
| Refreshment Facilities | Yes |
| Toilets | Yes |
| Baby Changing | Yes |
| Pay Phone | Yes - Cards and Coins |
| Public WiFi | No |
| Public WiFi - Note | Find WiFi Hotspots around Darlington station |
| Web Kiosk | No |
| Post Box | Yes |
| Tourist Information Office | No |
| ATM Machine | Yes |
| Bureau de Change | No |
| Shops | Yes |
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | No |
| Customer Help Points | Yes |
| Staff Help | Monday-Friday 06:00-23:59 Saturday 06:00-23:59 Sunday 08:00-23:59 |
| Accessible Ticket Machines | Yes |
| Accessible Ticket Machines - Note |
All machines are DDA compliant |
| Accessible Ticket Office Counter | No |
| Accessible Ticket Office Counter - Note |
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window |
| Induction Loop | Yes |
| Ramp for Train Access | To be confirmed by station operator |
| Ramp for Train Access - Note | If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | Yes |
| Accessible Taxis - Note |
Generally available but advance booking recommended |
| Accessible Public Telephones | No |
| Accessible Public Telephones - Note |
text phones are available and staff are on hand to assist as required due to no low level phones |
| National Key Toilets | Yes |
| National Key Toilets - Note |
Key available at Customer Reception platform 1 |
| Step Free Access Coverage | Whole station |
| Imparied Mobility Set Down | Yes |
| Disabled Parking | Yes |
| Number of Disabled Parking Spaces | |
| Accessible Car Park Equipment | No |
| Accessible Car Park Equipment - Note |
The large car park at Garbutt Square does not have ramp access. Please use designated bays in main station |
| Wheelchairs | Yes |
Transport Links ^ Top
| Service | Details | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Minimum Connection Time (mins) | 7 | ||||||||||
| Cycle Storage Availability | Yes | ||||||||||
| Cycle Storage | 49 | ||||||||||
| Cycle Storage Sheltered | Partial | ||||||||||
| Cycle Storage CCTV | Yes | ||||||||||
| Cycle Storage Location | north end of Platform 4 | ||||||||||
| Car Park: Station Car Park |
| ||||||||||
| Location for Rail Replacement Services | Replacement coach services depart from the station entrance | ||||||||||
| Taxi Rank | Yes | ||||||||||
| Taxi Rank - Note | Darlington is a major station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators who accept bookings include United 01325 381999 & ABC 01325 466664 | ||||||||||
| Bus Services | Yes | ||||||||||
| Bus Services - Note | Buses run regularly to Catterick Garrison and Richmond from the front of the station, Bus routes 27, 27 & X27. Buses run regularly Monday - Saturday 0650 - 2300, Sunday 1000 - 2300. Teeside airport flight link. | ||||||||||
| Metro Services | No | ||||||||||
| Airport | Yes | ||||||||||
| Airport - Note | Tees Valley Sky Express (737) links Darlington station to Durham Tees Valley Airport. Buses depart station Mon-Sat 0700;0800;0900;1000;1030 then every 30 mins to 1930 then 2000;2100;2200. Sundays 0900;1000;1100;1200;1230 then every 30 mins to 1800;1900;2000;2100;2200. Buses return from Airport between Mon-Sat 0735 & 2235 Sundays 0935 & 2235. | ||||||||||
| Car Hire | No | ||||||||||
| Cycle Hire | No | ||||||||||
| Local Transport Link | Plan your journey to and from the station with Traveline |
