| Helpline |
No
|
|---|
| Customer Help Points |
Yes
|
|---|
| Staff Help |
No
|
|---|
| Accessible Ticket Machines |
No
|
|---|
| Accessible Ticket Machines - Note |
Quickfare/ Pertis machines are not low level and have non-compliant user-operated parts.
|
|---|
| Accessible Ticket Office Counter |
No
|
|---|
| Accessible Ticket Office Counter - Note |
Passengers unable to use high level windows may request assistance from Southern Assisted Travel on 08451 23 77 70.
|
|---|
| Induction Loop |
Yes
|
|---|
| Ramp for Train Access |
To be confirmed by station operator
|
|---|
| Ramp for Train Access - Note |
If you need assistance we recommend that you book at least 24 hours in advance of travel.
|
|---|
| Accessible Taxis |
Yes
|
|---|
| Accessible Taxis - Note |
Accessible taxis to/from this station to/from the nearest accessible station can be arranged through Southern Assisted Travel - 08451 23 77 70. For other taxi journeys, contact local taxi companies, details of which can be found at www.traintaxi.co.uk.
|
|---|
| Accessible Public Telephones |
No
|
|---|
| National Key Toilets |
No
|
|---|
| Step Free Access Coverage |
Whole station
|
|---|
| Step Free Access Coverage - Note |
- Level access from street to Ticket Office. Staff-operated lift access to all platforms OUT OF SERVICE until 30th April 2007. Mobility-impaired customers should book in advance. Please see arrangements in place below:
The lifts at Epsom station are being replaced.
This work will be carried out between 2 January and 30 April 2007, during which time there will be no lift access.
Disabled passengers or mobility impaired passengers (particularly wheelchair users) are advised to contact Southern Assisted Travel on 0800 138 1016 (Textphone 0800 138 1018) to book mobility assistance before travelling, or speak to a member of staff at the station.
South West Trains passengers are advised to contact South West Trains Customer Services on 0845 6000 650 (Textphone 0800 692 0792)
The following arrangements have been made for disabled and mobility impaired customers:
Customers travelling from Epsom will be taken by taxi to Ashtead where they can board a train service
Customers travelling north (using Southern Services) towards Epsom are advised to travel to Ashtead where taxi arrangements will be made by station staff
Customers travelling south towards Epsom (using Southern services) are advised to change at Sutton where taxi arrangements will be made by station staff
Taxis will be provided for customers from Cheam and Leatherhead travelling to Epsom
South West Trains Services to and from Horsham or Guildford
Customers travelling south towards Epsom or north (coming from Horsham or Guildford) - using South West Trains services are advised to check travel arrangements at their local station before travelling or phone South West Trains Customer Services
Customers travelling north from Guildford area stations to Epsom are advised to change at Ashtead where taxi arrangements will be made by station staff
Customers travelling south towards Epsom are advised to change at Wimbledon
When Ashtead is unstaffed customers are advised to travel to Sutton where a taxi will be arranged back to Epsom
Please speak to a member of station staff if you need any assistance.
|
|---|
| Imparied Mobility Set Down |
Yes
|
|---|
| Imparied Mobility Set Down - Note |
In Car Park
|
|---|
| Disabled Parking |
Yes
|
|---|
| Number of Disabled Parking Spaces |
|
|---|
| Accessible Car Park Equipment |
No
|
|---|
| Wheelchairs |
Yes
|
|---|
