Station Facilities: Gatwick Airport (GTW)

Managed by Network Rail 

Gatwick Railway Station
Gatwick Airport
Crawley
West Sussex

RH6 0RD

Last changed: 14:50 on 12 Aug 2008

Current Station Information ^ Top

Service Details
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep GTW to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Full Time
Staffing Hours Monday-Sunday 24 hours
CCTV Yes

Information Systems ^ Top

Service Details
Staffed Information Point No

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Sunday 24 hours
Self Service Ticket Machines No
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterYes
From Ticket MachineYes
Machine Location There are 2 “Fast Ticket” machines located by the main ticket office. Pre-purchased tickets can also be collected from the ticket office.
Telesales No
Telesales - Note No telesales at this location, but we have fast ticket machines for fulfilling on-line bookings and TRIBUTE ticket system for re-calling telesales or internet bookings
Oyster PrePay No
Penalty Fares Penalty Fares apply to journeys from Gatwick Airport station when travelling with:

Penalty Fares do not apply if travelling with:

General Services Information ^ Top

Service Details
Customer Service Monday-Sunday 24 hours
Customer Service - Note information desk located on station concourse adjacent to airport exit, manned 0700-1900, plus all Platforms and Ticket Office manned 24 hrs
Left Luggage Yes
Left Luggage - Note Yes, located in South Terminal of airport complex, adjacent to arrivals exit
Lost Property Yes
Lost Property - Note Yes, manned part-time 0900-1300, Monday – Friday, all other times, contact via Duty Station Manager. Enquire at station information desk or at station reception by entrance to platforms 3 & 4. telephone 0208 666 6902
British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
Seating Area Yes
Seating Area - Note Available throughout the station.
Waiting Rooms Available
Waiting Rooms - Note Located on the platforms
Women-Only Waiting Room No
Trolleys Yes
Trolleys - Note
  • Available on request
  • Cannot be taken on the platform
Refreshment Facilities Yes
Refreshment Facilities - Note
  • Food outlet (Seating available)
Toilets Yes
Baby Changing Yes
Baby Changing - Note
  • Located on the concourse
Showers Yes
Pay Phone Yes -
Public WiFi Yes
Public WiFi - Note Find WiFi Hotspots around Gatwick Airport station
Web Kiosk No
Post Box Yes
Post Box - Note
  • Located in the Airport Terminal
Tourist Information Office Yes
Tourist Information Office - Note Located in the Airport Terminal
ATM Machine Yes
ATM Machine - Note
  • Located on concourse
  • Located outside the station
Bureau de Change Yes
Bureau de Change - Note
  • Located on the concourse
  • Located in airport terminal
Shops Yes
Shops - Note
  • Wide range of shops

Accessibility ^ Top

Service Details
Helpline No
Customer Help Points No
Staff Help Yes
Accessible Ticket Machines Yes
Accessible Ticket Office Counter Yes
Accessible Ticket Office Counter - Note Window 1 is DDA compliant
Induction Loop Yes
Ramp for Train Access To be confirmed by station operator
Ramp for Train Access - Note If you need assistance we recommend that you book at least 24 hours in advance of travel.
  • On all platforms
Accessible Taxis Yes
Accessible Taxis - Note taxi rank outside main station entrance
Accessible Public Telephones No
National Key Toilets Yes
Step Free Access Coverage Partial station
Imparied Mobility Set Down Yes
Imparied Mobility Set Down - Note Assistance is available within the station and from the station to the airport. More effective help can be given if you call 48 hours in advance. Please contact the relevant train operating company on the following numbers: Gatwick Express – 08458 501530. South Central Trains – 0845 123 7770. South West Trains – 0845 6000 650. Thameslink Trains – 0845 330 6333. Thames Trains – 08453 307182. Virgin Trains – 0870 789 1234. For assistance from the Airport, please call BAA on 0870 0002468.
Disabled Parking Yes
Disabled Parking - Note
  • 50 On levels 1 -4 in Car Park 3
Number of Disabled Parking Spaces
Accessible Car Park Equipment No
Wheelchairs Yes

Transport Links ^ Top

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