Station Facilities: Ipswich (IPS)

Managed by National Express East Anglia 

Burrell Road
Ipswich

IP2 8AL

Last changed: 11:28 on 7 Nov 2008

Current Station Information ^ Top

Service Details
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep IPS to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Full Time
Staffing Hours Monday-Friday 00:01-23:59 Saturday 00:01-23:59 Sunday 00:01-23:59
CCTV Yes
CCTV - Coverage Within station Car park Cycle storage

Information Systems ^ Top

Service Details
Passenger Information Services Departure screens Arrival screens Announcements
Help Point/Phone Staffed response
Staffed Information Point Yes

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Friday 05:00-21:20 Saturday 05:00-21:20 Sunday 07:20-22:00
Self Service Ticket Machines Yes
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterNo
From Ticket MachineYes
Machine Location Ticket machines are located in the ticket hall
Telesales Monday-Friday 08:00-22:00 Saturday 09:00-18:00 Sunday 09:00-18:00
Telesales - Primary Phone Number 0845 600 7245
Telesales - Fax Number 01603 214517
Telesales - Primary Textphone Number 0845 606 7245
Telesales - Address National Express East Anglia Customer Services Centre 112 - 114 Prince of Wales Road Norwich NR1 1NS
Telesales - Web Address www.nationalexpress.com
Telesales - Note

Closed on Christmas Day and Boxing Day

Oyster PrePay No
Penalty Fares Penalty Fares apply to journeys from Ipswich station when travelling with:

General Services Information ^ Top

Service Details
Customer Service Monday-Friday 08:00-22:00 Saturday 09:00-18:00 Sunday 09:00-18:00
Customer Service - Primary Phone Number 0845 600 7245
Customer Service - Fax Number 01603 214517
Customer Service - Primary Textphone Number 0845 606 7245
Customer Service - Address National Express East Anglia Customer Services Centre 112 - 114 Prince of Wales Road Norwich NR1 1NS
Customer Service - Web Address www.nationalexpress.com
Customer Service - Email Address nxea.customerrelations@nationalexpress.com
Customer Service - Note

Closed on Christmas Day and Boxing Day

Left Luggage No
Lost Property Monday-Friday 08:00-22:00 Saturday 09:00-18:00 Sunday 09:00-18:00
Lost Property - Primary Phone Number 0845 600 7245
Lost Property - Fax Number 01603 214517
Lost Property - Primary Textphone Number 0845 606 7245
Lost Property - Address National Express East Anglia Customer Services Centre 112 - 114 Prince of Wales Road Norwich NR1 1NS
Lost Property - Email Address nxea.lostproperty@nationalexpress.com
Lost Property - Note

Closed on Christmas Day and Boxing Day

British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge Yes
Seating Area Yes
Waiting Rooms Available
Waiting Rooms - Note

Waiting shelters or rooms on each platform

Women-Only Waiting Room Yes
Trolleys No
Refreshment Facilities Yes
Refreshment Facilities - Note
  • Buffet
  • Coffee kiosk
  • Cold drinks vending machine
  • Food vending machine
Toilets Yes
Baby Changing Yes
Baby Changing - Note
  • Located in the ladies toilets
Pay Phone Yes - Cards and Coins
Public WiFi Yes
Public WiFi - Note

Find WiFi Hotspots around Ipswich station

Web Kiosk Yes
Post Box Yes
Post Box - Note
  • Outside the station
Tourist Information Office No
ATM Machine Yes
ATM Machine - Note
  • Located outside main entrance
Bureau de Change No
Shops Yes
Shops - Note
  • News agent
  • Hairdresser
  • Passport Photo Booth

Accessibility ^ Top

Service Details
Helpline Monday-Friday 08:00-22:00 Saturday 09:00-18:00 Sunday 09:00-18:00
Helpline - Primary Phone Number 0800 028 28 78
Helpline - Alternate Phone Number 0845 600 7245
Helpline - Fax Number 01603 214517
Helpline - Primary Textphone Number 0845 606 7245
Helpline - Address National Express East Anglia Customer Services Centre 112 - 114 Prince of Wales Road Norwich NR1 1NS
Helpline - Web Address www.nationalexpress.com
Helpline - Email Address nxea.assistedtravel@nationalexpress.com
Helpline - Note

Closed on Christmas Day and Boxing Day

Customer Help Points Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Staff Help No
Accessible Ticket Machines Yes
Accessible Ticket Office Counter Yes
Induction Loop Yes
Ramp for Train Access Yes
Ramp for Train Access - Note

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible Taxis No
Accessible Taxis - Note

Details of nearest taxis are shown on station information poster

Accessible Public Telephones No
National Key Toilets Yes
National Key Toilets - Note

During opening hours of the station shown above

Step Free Access Coverage Whole station
Step Free Access Coverage - Note

  • Some Platforms are only accessible via the foot crossing across the track with staff assistance
Imparied Mobility Set Down Yes
Disabled Parking Yes
Number of Disabled Parking Spaces 18
Accessible Car Park Equipment No
Wheelchairs No

Transport Links ^ Top

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