Station Facilities: Kew Gardens (KWG)

Managed by London Underground Ltd. 

Kew Gardens Railway Station
Station Approach
Richmond
Greater London

TW9 3BZ

Last changed: 12:16 on 15 Aug 2008

Current Station Information ^ Top

Service Details
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep KWG to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Full Time
Staffing Hours Monday-Friday 06:30-20:15 Saturday 06:45-19:30 Sunday 08:15-21:30
CCTV Yes

Information Systems ^ Top

Service Details
Staffed Information Point No

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Yes
Ticket Office - Note View ticket office opening hours.
Self Service Ticket Machines Yes
Collection of Pre-purchased Tickets No
Telesales No
Oyster PrePay Yes
Travelcard Zone
  • 3
  • Oyster pay as you go is available for use on all LUL and London Overground services. For details of whether Oyster Pre-Pay is available on your intended National Rail route, please see the [http://www.nationalrail.co.uk/times_fares/london/oystercard.html Oyster Card information page].
Travelcard - Note The station is in London Travelcard Zones 3 and 4
Penalty Fares Penalty Fares apply to journeys from Kew Gardens station when travelling with:

General Services Information ^ Top

Service Details
Customer Service Yes
Customer Service - Primary Phone Number 0845 601 4867
Customer Service - Web Address www.tfl.gov.uk/tfl/contact/overground?o=true
Customer Service - Email Address overgroundinfo@tfl.gov.uk
Customer Service - Note London Overground Customer Service Centre
Left Luggage No
Lost Property Monday-Friday 08:30-16:00 Saturday Closed Sunday Closed
Lost Property - Primary Phone Number 0845 330 9882
Lost Property - Address TfL Lost Property Office (LPO) 200 Baker Street London NW1 5RZ
Lost Property - Web Address www.tfl.gov.uk/tfl/contact/lostproperty
Lost Property - Note Property found on London Underground trains or stations may be held locally for a few days before being sent on to the TfL Lost Property Office (LPO), typically arriving between two and seven days after it was lost. Please be aware that charges are made for restoring property to customers. If you believe your property to have been lost on a London Overground train, please contact their Customer Services team for details of lost property facilities.
British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
Seating Area No
Seating Area - Note There are no seats in the ticket hall. Seats are available on the platform.
Waiting Rooms
Women-Only Waiting Room No
Trolleys No
Refreshment Facilities Yes
Refreshment Facilities - Note Public bar, newsagents and souvenir shop all offer refreshments as does a fish bar in the parade of shops opposite the station
Toilets Yes
Toilets - Note Male and female toilets on the platform - no charge.
Baby Changing No
Pay Phone Yes -
Public WiFi No
Public WiFi - Note Find WiFi Hotspots around Kew Gardens station
Web Kiosk No
Post Box No
Tourist Information Office No
Bureau de Change No
Shops Yes
Shops - Note Public bar and souvenir shop outside station Newsagents in station entrance

Accessibility ^ Top

Service Details
Helpline No
Helpline - Note Please contact London Underground's Customer Service Centre - for contact details see: https://www.tfl.gov.uk/tfl/contact/tube/default.asp
Customer Help Points No
Staff Help Yes
Accessible Ticket Machines Yes
Accessible Ticket Machines - Note Accessible ticket machines sell tickets suitable for use on London Underground services, including Travelcards. Where tickets for National Rail services are not available through an accessible ticket machine, ticket office staff provide assistance where possible.
Accessible Ticket Office Counter Yes
Induction Loop Yes
Ramp for Train Access To be confirmed by station operator
Ramp for Train Access - Note If you need assistance we recommend that you book at least 24 hours in advance of travel. Please pre-book assistance with London Overground at least 24 hours in advance: http://www.tfl.gov.uk/gettingaround/transportaccessibility/1175.aspx
Accessible Taxis No
Accessible Taxis - Note Contact taxi operator directly
Accessible Public Telephones No
Nearest Stations With More Facilities Full step-free access to all London Overground and LUL platforms, including interchange, is available at Richmond [RMD]. Please be aware that there is a step up into the train on LUL services at Richmond of up to 200mm. Richmond has a unisex accessible toilet.
National Key Toilets No
Step Free Access Coverage Whole station
Step Free Access Coverage - Note There is step free access between the street and all platforms, but be aware that it is not possible to interchange between Northbound and Southbound platforms without a street journey. Customers need to be aware that there is a step between train and platform of up to 300mm for LUL services.
Imparied Mobility Set Down No
Imparied Mobility Set Down - Note Drop-off point close by with drop curb but no safe crossing.
Disabled Parking No
Accessible Car Park Equipment No
Wheelchairs No

Transport Links ^ Top

QUICK JOURNEY PLANNER

From (station):

To (station):

Date:
calendar
Time:
More search options

LIVE DEPARTURES & ARRIVALS




Limit by:(optional)

Accessible version?