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Station Facilities: Reading (RDG)
Current Station Information ^ Top
| Service | Details |
|---|---|
| TrainTracker Phone Number | 0871 200 49 50 |
| TrainTrackerText | Text dep RDG to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Full Time |
| Staffing Hours | Monday-Sunday 24 hours |
| CCTV | Yes |
Information Systems ^ Top
| Service | Details |
|---|---|
| Staffed Information Point | No |
Ticket Buying and Collection ^ Top
| Service | Details | ||||||
|---|---|---|---|---|---|---|---|
| Ticket Office | Monday-Saturday 05:15-22:45 Sunday 07:15-22:45 | ||||||
| Ticket Office - Note | Ticket office is situated at the station entrance. ticket office is step free and accessible, all counters have induction loop and a low level counter is available. | ||||||
| Self Service Ticket Machines | No | ||||||
| Collection of Pre-purchased Tickets | Yes | ||||||
| Collection of Pre-purchased Tickets - Details |
| ||||||
| Telesales | Monday-Sunday 07:00-22:00 | ||||||
| Telesales - Primary Phone Number | 08457 000125 | ||||||
| Telesales - Fax Number | 0845 600 8363 | ||||||
| Telesales - Primary Textphone Number | 0800 294 9209 | ||||||
| Telesales - Web Address | www.firstgreatwestern.co.uk | ||||||
| Oyster PrePay | No | ||||||
| Travelcard - Note |
|
||||||
| Penalty Fares |
Penalty Fares apply to journeys from Reading station when travelling with: Penalty Fares do not apply if travelling with: |
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Monday-Sunday 07:00-22:00 |
| Customer Service - Primary Phone Number | 08457 000 125 |
| Customer Service - Fax Number | 0845 600 8363 |
| Customer Service - Primary Textphone Number | 0800 294 9209 |
| Customer Service - Address | First Great Western Freepost SWB40576 Plymouth PL4 6ZZ |
| Customer Service - Web Address | www.firstgreatwestern.co.uk/ContactUs |
| Customer Service - Email Address | fgwfeedback@firstgroup.com |
| Customer Service - Note | Customer service desk is avilavle on the main station entrance |
| Left Luggage | No |
| Lost Property | Monday-Sunday 07:00-22:00 |
| Lost Property - Primary Phone Number | 08457 000 125 |
| Lost Property - Primary Textphone Number | 0800 294 9209 |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge | No |
| Seating Area | Yes |
| Seating Area - Note |
Seated area is available at all platforms, sheltered seating area in platforms 4/5/8, rail air link lounge and the main concourse area. |
| Waiting Rooms | Available |
| Waiting Rooms - Note |
3 waiting rooms are available, situated on platform 4-5/8 and rail air link lounge. |
| Women-Only Waiting Room | No |
| Trolleys | Yes |
| Refreshment Facilities | Yes |
| Toilets | Yes |
| Baby Changing | Yes |
| Pay Phone | Yes - Cards and Coins |
| Public WiFi | Yes |
| Public WiFi - Note | |
| Web Kiosk | No |
| Post Box | Yes |
| Tourist Information Office | No |
| ATM Machine | Yes |
| Bureau de Change | No |
| Shops | Yes |
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | Yes |
| Helpline - Note |
You can book your assistance, reserve a seat and Pay for your ticket from our assist line. Assist booking line Tel 0800 197 1329 Textphone 0800 294 9209 Monday-Friday 07:00-22:00 Saturday-Sunday 07:00-21:00 |
| Customer Help Points | No |
| Staff Help | Monday-Sunday 24 hours |
| Accessible Ticket Machines | Yes |
| Accessible Ticket Machines - Note |
Accessible ticket machines are located at the station entrance by the ticket office and at the car park. |
| Accessible Ticket Office Counter | Yes |
| Accessible Ticket Office Counter - Note |
Low-level accessible counter is located at the travel centre and one at the ticket office. all booking office counters have hearing loop fitted. |
| Induction Loop | Yes |
| Ramp for Train Access | To be confirmed by station operator |
| Ramp for Train Access - Note | If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | Yes |
| Accessible Taxis - Note |
Accessible taxi are available at the station entrance. please request staff assistance if you need to. |
| Accessible Public Telephones | Yes |
| Accessible Public Telephones - Note |
Accessible low-level Pay Phone is available at the station main concourse. Please request staff assistance if you need to. |
| National Key Toilets | Yes |
| National Key Toilets - Note |
Radar Key available from station staff. If you wish to buy a 'National Key Scheme' key, [RADAR]. Their address is 12 City Forum, 250 City Road, London EC1V 8AF, tel: 020 7250 3222, minicom: 020 7250 4119, fax: 020 7250 0212, email: radar@radar.org.uk, web http://www.radar.org.uk/ site: |
| Step Free Access Coverage | Whole station |
| Step Free Access Coverage - Note |
|
| Imparied Mobility Set Down | Yes |
| Imparied Mobility Set Down - Note |
Set- Down / Pick up Points are available at the station entrance by the Rail air link lounge. |
| Disabled Parking | Yes |
| Number of Disabled Parking Spaces | |
| Accessible Car Park Equipment | No |
| Accessible Car Park Equipment - Note |
Accessible ticket machine is available at the car park. step free access from the car park to the station via a lift. |
| Wheelchairs | Yes |
Transport Links ^ Top
| Service | Details | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Minimum Connection Time (mins) | 7 | ||||||||
| Cycle Storage Availability | Yes | ||||||||
| Cycle Storage | 0 | ||||||||
| Cycle Storage Sheltered | Partial | ||||||||
| Cycle Storage CCTV | No | ||||||||
| Cycle Storage Location | front of station, underground short stay car park and long stay car park | ||||||||
| Car Park: |
| ||||||||
| Taxi Rank | Yes | ||||||||
| Taxi Rank - Note |
Taxi rank is situated at the station entrance. Accessible taxi are available, please approach a member of staff for assistance. | ||||||||
| Bus Services | No | ||||||||
| Bus Services - Note |
Reading Bus Station is adjacent to the rail station, with frequent services to all parts of the town.For bus timetables visit: http://www.reading-buses.co.uk/ or: http://www.traveline.org.uk/index.htm Tele: Reading Buses 0118 959 400 or Traveline 0870 608 2 608.Get unlimited bus travel around Reading from £2 a day. Reading PlusBus zone covers all of the town and its suburbs, for zone map visit: http://www.plusbus.info/ | ||||||||
| Metro Services | No | ||||||||
| Airport | Yes | ||||||||
| Airport - Note |
For Heathrow Airport, change at Reading onto the frequent ‘RailAir’ luxury coach service. Runs every 20 minutes Mon-Friday http://www.plusbus.info/ daytimes; every 30 minutes Saturday & Sunday. For timetables and fares visit: http://www.railair.com/ or Tele: 0118 957 9498 | ||||||||
| Car Hire | No | ||||||||
| Cycle Hire | Monday-Sunday 24 hours | ||||||||
| Cycle Hire - Note |
Operated by OY Bike - please visit www.oybike.com for membership details Bikes can be located adjacent to the RailAir Lounge | ||||||||
| Local Transport Link | Plan your journey to and from the station with Traveline |
