Station Facilities: Totnes (TOT)

Managed by First Great Western 

Station Road
Totnes
Devon

TQ9 5JR

Last changed: 11:26 on 14 Aug 2008

Current Station Information ^ Top

Service Details
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep TOT to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Full Time
Staffing Hours Monday-Saturday 05:30-21:00 Sunday 08:15-20:15
CCTV Yes

Information Systems ^ Top

Service Details
Staffed Information Point No

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Friday 07:25-16:10 Saturday 07:25-15:45 Sunday 10:50-18:25
Self Service Ticket Machines No
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterNo
From Ticket MachineYes
Machine description Situated by the ticket office.
Telesales Monday-Sunday 07:00-22:00
Telesales - Primary Phone Number 08457 000125
Telesales - Fax Number 0845 600 8363
Telesales - Primary Textphone Number 0800 294 9209
Telesales - Web Address www.firstgreatwestern.co.uk
Oyster PrePay No
Penalty Fares Penalty Fares apply to journeys from Totnes station when travelling with:

Penalty Fares do not apply if travelling with:

General Services Information ^ Top

Service Details
Customer Service Monday-Sunday 07:00-22:00
Customer Service - Primary Phone Number 08457 000 125
Customer Service - Fax Number 0845 600 8363
Customer Service - Primary Textphone Number 0800 294 9209
Customer Service - Address First Great Western Freepost SWB40576 Plymouth PL4 6ZZ
Customer Service - Web Address www.firstgreatwestern.co.uk/ContactUs
Customer Service - Email Address fgwfeedback@firstgroup.com
Left Luggage No
Lost Property Monday-Sunday 07:00-22:00
Lost Property - Primary Phone Number 08457 000 125
Lost Property - Primary Textphone Number 0800 294 9209
British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
Seating Area Yes
Seating Area - Note Seated area is available at all platforms, sheltered seating area in platforms
Waiting Rooms Available
Waiting Rooms - Note Sheltered waiting room at platforms.
Women-Only Waiting Room No
Trolleys No
Refreshment Facilities Yes
Refreshment Facilities - Note
  • Refreshemets available.
Toilets Yes
Baby Changing Yes
Baby Changing - Note
  • Baby Changing facilities are in the ladies toilet.
Pay Phone Yes -
Public WiFi No
Public WiFi - Note Find WiFi Hotspots around Totnes station
Web Kiosk No
Post Box Yes
Post Box - Note
  • At the station entrance.
Tourist Information Office No
Bureau de Change No
Shops No

Accessibility ^ Top

Service Details
Helpline Yes
Helpline - Note You can book your assistance, reserve a seat and Pay for your ticket from our assist line. Assist booking line Tel 0800 197 1329 Textphone 0800 294 9209 Monday-Friday 07:00-22:00 Saturday-Sunday 07:00-21:00
Customer Help Points No
Staff Help Yes
Accessible Ticket Machines Yes
Accessible Ticket Machines - Note Accessible ticket machines are located at the station entrance by the ticket office.
Accessible Ticket Office Counter Yes
Accessible Ticket Office Counter - Note Low-level accessible counter is available.
Induction Loop No
Ramp for Train Access Yes
Ramp for Train Access - Note
  • All platforms have fixed portable ramp. Some of our trains also have a ramp on board. All First Great Western train services can carry manual or powered wheelchairs. Please see First Great Western's <a href="/passenger_services/disabled_passengers/fgw_scooter.pdf">Guide to Mobility Scooters</a> for full details.

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible Taxis Yes
Accessible Taxis - Note Accessible taxis are available. Please request staff assistance.
Accessible Public Telephones Yes
Accessible Public Telephones - Note Accessible low-level Pay Phone is available at the station approach. Please request staff assistance if you need to
National Key Toilets Yes
National Key Toilets - Note Radar Key available from station staff. If you wish to buy a 'National Key Scheme' key, [RADAR]. Their address is 12 City Forum, 250 City Road, London EC1V 8AF, tel: 020 7250 3222, minicom: 020 7250 4119, fax: 020 7250 0212, email: radar@radar.org.uk, web http://www.radar.org.uk/ site:
Step Free Access Coverage Partial station
Step Free Access Coverage - Note
  • plts 1 and 2 via the car park. No interchange between plts. Ticket office and car park are step free
Imparied Mobility Set Down Yes
Imparied Mobility Set Down - Note Set- Down / Pick up Points are available at the station entrance
Disabled Parking Yes
Disabled Parking - Note
  • Disabled parking: Customers must ensure that the International Blue permit is displayed in the car windscreen. Disabled parking is free of charge at all fgw stations.
Number of Disabled Parking Spaces
Accessible Car Park Equipment Yes
Accessible Car Park Equipment - Note Accessible ticket machine is available at the car park. Step free access from the car park to the station
Wheelchairs Yes

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