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Station Facilities: Twickenham (TWI)
Managed by South West Trains
London Road Twickenham Greater London
TW1 3SX
Last changed: 11:26 on 14 Aug 2008
Current Station Information ^ Top
| Service | Details |
|---|---|
| TrainTracker Phone Number | 0871 200 49 50 |
| TrainTrackerText | Text dep TWI to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Part Time |
| Staffing Hours | Monday-Saturday 06:30-23:50 Sunday 07:00-23:59 |
| CCTV | Yes |
| CCTV - Coverage | Within station Car park Cycle storage |
Information Systems ^ Top
| Service | Details |
|---|---|
| Passenger Information Services | Departure screens Arrival screens Announcements |
| Help Point/Phone | Staffed response Emergency services |
| Staffed Information Point | Yes |
Ticket Buying and Collection ^ Top
| Service | Details |
|---|---|
| Ticket Office | Monday-Saturday 06:40-20:20 Sunday 08:40-20:10 |
| Self Service Ticket Machines | Yes |
| Collection of Pre-purchased Tickets | No |
| Telesales | Yes |
| Telesales - Note |
Please contact our Customer Service Centre on 0845 6000 650 |
| Oyster PrePay | No |
| Travelcard Zone |
|
| Penalty Fares |
Penalty Fares apply to journeys from Twickenham station when travelling with: |
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Yes |
| Customer Service - Primary Phone Number | 0845-6000-650 |
| Customer Service - Note |
Please contact our Customer Service Centre on 0845 6000 650 |
| Left Luggage | No |
| Lost Property | Yes |
| Lost Property - Note |
Lost Property enquiries tel 020 7401 7861(0730-1930 Mon-Fri) |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge | No |
| Seating Area | Yes |
| Waiting Rooms | Yes |
| Waiting Rooms - Note |
On platforms 3 and 4/5. |
| Women-Only Waiting Room | No |
| Trolleys | No |
| Refreshment Facilities | No |
| Refreshment Facilities - Note | Coffee shop Cold drinks vending machine Food vending machine |
| Toilets | Yes |
| Toilets - Note |
Gents located on Platform 4&5Ladies and disabled located on Platform 3 |
| Baby Changing | Yes |
| Baby Changing - Note |
|
| Pay Phone | No |
| Public WiFi | No |
| Public WiFi - Note | Find WiFi Hotspots around Twickenham station |
| Web Kiosk | No |
| Post Box | No |
| Tourist Information Office | No |
| Bureau de Change | No |
| Shops | Yes |
| Shops - Note | Kiosk News agent Passport Photo Booth |
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | Yes |
| Helpline - Note |
Telephone 0800 52 82 100 |
| Customer Help Points | Yes |
| Staff Help | Monday-Saturday 06:30-23:30 Sunday 07:00-23:00 |
| Accessible Ticket Machines | Yes |
| Accessible Ticket Machines - Note |
An accessible ticket machine is located inside the main ticket hall. |
| Accessible Ticket Office Counter | Yes |
| Induction Loop | Yes |
| Ramp for Train Access | To be confirmed by station operator |
| Ramp for Train Access - Note | If you need assistance we recommend that you book at least 24 hours in advance of travel. If you need assistance we recommend that you book at least 24 hours in advance of travel Available when station is staffed |
| Accessible Taxis | No |
| Accessible Public Telephones | No |
| Nearest Stations With More Facilities | Richmond |
| National Key Toilets | Yes |
| National Key Toilets - Note |
Disabled toilets use a RADAR key. |
| Step Free Access Coverage | Whole station |
| Step Free Access Coverage - Note |
Twickenham is fully accessible to wheelchair users. Access to platforms 4 and 5 for train to Reading, Wimbledon, Windsor, Richmond, Clapham and London Waterloo is via a staff-operated stair lift. Please ask a member of staff for assistance. Access to platform 3 (for stopping services to London Waterloo and all Waterloo bound services on match days) is via the car park - please appraoch staff at the main entrance who will be happy to assist you. |
| Imparied Mobility Set Down | No |
| Disabled Parking | Yes |
| Disabled Parking - Note | Parking is chargeable for all vehicles |
| Number of Disabled Parking Spaces | |
| Accessible Car Park Equipment | No |
| Wheelchairs | No |
Transport Links ^ Top
| Service | Details | ||||||
|---|---|---|---|---|---|---|---|
| Minimum Connection Time (mins) | 5 | ||||||
| Cycle Storage Availability | Yes | ||||||
| Cycle Storage | 60 | ||||||
| Cycle Storage Sheltered | Yes | ||||||
| Cycle Storage CCTV | Yes | ||||||
| Car Park: |
| ||||||
| Location for Rail Replacement Services |
Station car park alongside station. | ||||||
| Taxi Rank | No | ||||||
| Bus Services | No | ||||||
| Metro Services | No | ||||||
| Car Hire | No | ||||||
| Cycle Hire | No | ||||||
| Local Transport Link | Plan your journey to and from the station with Traveline |
