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Company Information: Arriva Trains Wales (AW)
Last changed: 15:41 on 7 Jul 2008
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | Arriva Trains Wales |
| Managing Director | Tim Bell |
| Company Website | www.arrivatrainswales.co.uk |
| Head Office - Postal Address |
St Mary's House 47 Penarth Road Cardiff CF10 5DJ |
| Head Office - Primary Phone Number | 0845 6061 660 |
| Head Office - Fax | 029 2064 5349 |
| Head Office - Email Address | customer.relations@arrivatrainswales.co.uk |
| Head Office - Web Address | www.arrivatrainswales.co.uk |
| Network Map URL | www.arrivatrainswales.co.uk/route_map.aspx |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Saturday 08:00-20:00 Sunday 11:00-20:00 |
| Customer Services - Primary Phone Number | 0845 6061 660 |
| Customer Services - Fax Number | 029 2064 5349 |
| Customer Services - Address | St Mary's House, 47 Penarth Road Cardiff CF10 5DJ |
| Customer Services - Web Address | www.arrivatrainswales.co.uk |
| Customer Services - Email Address | customer.relations@arrivatrainswales.co.uk |
| Lost Property | Yes |
| Lost Property - Primary Phone Number | 0845 6061 660 |
| Lost Property - Web Address | www.arrivatrainswales.co.uk |
| Lost Property - Email Address | customer.relations@arrivatrainswales.co.uk |
| Lost Property - Note |
Contact nearest staffed station or Customer Relations |
| Assisted Travel | Monday-Sunday 08:00-20:00 |
| Assisted Travel - Primary Phone Number | 08453 003 005 |
| Assisted Travel - Primary Textphone Number | 08457 585 469 |
| Assisted Travel - Note |
Disabled Persons Protection Policy available by post. |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Monday-Saturday 08:00-20:00 Sunday 09:00-17:00 |
| Telesales - Primary Phone Number | 08709 000 773 |
| Telesales - Alternate Phone Number | 08709 000 777 |
| Telesales - Note |
Minimum transaction £10. Please allow 5 days for delivery. |
| Group Travel | Monday-Saturday 08:00-20:00 Sunday 09:00-17:00 |
| Group Travel - Primary Phone Number | 08709 000 767 |
| Seat Reservations | Yes |
| Seat Reservations - Note |
Free on Arriva Trains Wales' services, where applicable. |
| Penalty Fares Note |
Penalty fares are not in operation on Arriva Trains Wales services. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
Cycles are carried free of charge on all services subject to space being available. Cycle spaces may also be reserved on trains shown in timetables as seat reservations possible. This service is also free of charge. Cycles are not carried on Cardiff suburban services arriving in Cardiff between 07.30-09.00 or departing Cardiff between 16.00-18.00 Monday to Friday. Folding cycles are carried on all services if fully folded. |
| Telephones | No |
Engineering Works ^ Top
- Engineering work between Rhyl and Holyhead until 05:15 each morning between Tuesday 9 and Friday 12 September 2008
- Engineering work between Rhyl and Holyhead from 23:15 each night from Monday 8 to Thursday 11 September 2008
- Engineering work between Swansea and Llanelli from 22:45 each night between Monday 8 and Thursday 11 September 2008
- Engineering work between Cathays and Cardiff Queen Street until 16:40 on Sunday 7 September 2008
- Engineering work between Barry and Bridgend on Saturday 6 and Sunday 7 September 2008
- Engineering work between Newtown and Machynlleth on Saturday 6 and Sunday 7 September 2008
- Engineering work between Cheadle Hulme and Levenshulme Monday 1 September to Friday 5 September 2008
- Engineering work between Crewe and Chester each evening Monday 1 September to Thursday 4 September 2008
- Engineering work between Radyr and Cardiff Queen Street each night from Monday 1 September to Thursday 4 September 2008
- Engineering work between Newport and Hereford from 23:05 Sunday 31 August 2008
- Engineering work between Barry and Bridgend Saturday 30 August to Sunday 31 August 2008
- Engineering work between Warrington Bank Quay and Chester from 23:15 each night Monday 25 to Thursday 28 August 2008
- Engineering work between Bridgend and Maesteg from Monday 25 to Thursday 28 August 2008
- Engineering work between Rhoose and Bridgend from Monday 25 to Thursday 28 August 2008
- Engineering work between Radyr and Merythr Tydfil / Aberdare / Treherbert on Sunday 24 August 2008
- Engineering work between Shrewsbury and Crewe on Sunday 24 August 2008
- Engineering work between Barry and Bridgend on Saturday 23 and Sunday 24 August 2008
- Engineering work in the Swansea area until 04:50 each morning from Tuesday 19 to Friday 22 August 2008
- Engineering work between Merthyr Tydfil / Aberdare / Treherbert and Pontypridd from 22:50 each night between Monday 18 and Thursday 21 August 2008
- Engineering work between Shrewsbury and Crewe on Sunday 17 August 2008
- Engineering work between Radyr and Merythr Tydfil / Aberdare / Treherbert on Sunday 17 August 2008
- Engineering work between Barry and Bridgend on Sunday 17 August 2008
- Engineering work between Rogerstone and Ebbw Vale Parkway each evening from 21:30 Monday 11 August until Thursday 14 August 2008.
- Engineering work between Rogerstone and Ebbw vale Parkway until 19:00 Sunday 10 August 2008.
- Engineering work between Shrewsbury and Gobowen / Wem Saturday August 9 to Sunday 10 August 2008.
- Engineering work between Barry and Bridgend Saturday 9 August to Sunday 10 August 2008.
- Engineering work between Shrewsbury and Wrexham General from Monday 4 to Thursday 7 August 2008
- Engineering work between Shrewsbury and Gobowen on Saturday 2 and Sunday 3 August 2008
- Engineering work between Barry and Bridgend on Saturday 2 and Sunday 3 August 2008
- Engineering work between Rhyl and Holyhead from Monday 28 July to Friday 1 August 2008
- Engineering work between Crewe and Stockport from Monday 28 to Thursday 31 July 2008
- Engineering work between Cardiff Central and Penarth / Barry Island / Bridgend until 16:35 on Sunday 27 July 2008
- Engineering work between Shrewsbury and Gobowen on Saturday 26 and Sunday 27 July 2008
- Engineering work between Cardiff Central and Bridgend from Monday 21 to Thursday 24 July 2008
- Engineering work between Warrington Bank Quay and Chester from Monday 21 to Thursday 24 July 2008
- Engineering work between Gloucester and Severn Tunnel from Monday 21 to Thursday 24 July 2008
- Engineering work between Hereford and Shrewsbury from 21:50 on Sunday 20 July 2008
- Engineering work between Shrewsbury and Gobowen on Saturday 19 and Sunday 20 July 2008
- Engineering work between Machynlleth and Aberystwyth until 05:20 each morning from Tuesday 15 to Friday 18 July 2008
- Engineering work between Warrington Bank Quay and Chester from 23:15 between Monday 14 and Thursday 17 July 2008
- Engineering work between Machynlleth and Aberystwyth from 22:40 between Monday 14 and Thursday 17 July 2008
- Engineering work between Edge Hill and Patricroft on Sunday 13 July 2008
- Engineering work between Cardiff Central and Radyr until 16:40 on Sunday 13 July 2008
- Engineering work between Cardiff Central and Radyr from 21:30 Sunday 13 July 2008
- Engineering work between Shrewsbury and Gobowen on Saturday 12 July and Sunday 13 July 2008
- Engineering work between Rhymney and Cardiff Queen Street from 16:15 on Sunday 6 July 2008
- Engineering work between Chester and Wrexham General from 17:15 on Saturday 5 and Sunday 6 July 2008
- Engineering work between Cardiff Central and Severn Tunnel Junction from 23:00 on Saturday 5 July 2008
- Engineering work between Bridgend and Maesteg from 21:50 each night between Monday 30 June and Thursday 3 July 2008
- Engineering work between Cardiff Queen Street and Rhymney from 22:35 each night from Monday 30 June to Thursday 3 July 2008
- Engineering work between Broome and Shrewsbury until 17:00 on Sunday 29 June 2008
- Engineering work between Rhymney and Cardiff Queen Street from 16:15 on Sunday 29 June 2008
- Engineering work between Chester and Warrington Bank Quay from Sunday 29 until 06:00 on Monday 30 June 2008
- Engineering work between Cardiff Central and Newport on Saturday 28 June 2008
- Engineering work between Neath and Swansea each night from 22:50 Monday 23 June to Thursday 26 June 2008
- Engineering work between Gloucester and Severn Tunnel each night from 23:40 Monday 23 June until Thursday 26 June 2008
- Engineering work between Radyr and Merthyr Tydfil / Aberdare / Treherbert each night from 22:50 Monday 23 June to Thursday 26 June 2008
- Engineering work between Merthyr Tydfil / Aberdare / Treherbert and Radyr until 16:40 Sunday 22 June 2008
