Train Companies & Maps

Company Information: First Capital Connect (FC)

Basic Details ^ Top

Service Details
Company Name First Capital Connect
Managing Director Elaine Holt
Company Website www.firstcapitalconnect.co.uk
Head Office - Web Address
Network Map URL No map available

Support & Information ^ Top

Service Details
Customer Services Monday-Sunday 07:00-22:00 Holidays: Christmas Day Closed
Customer Services - Primary Phone Number 0845 026 4700
Customer Services - Fax Number 0845 676 9904
Customer Services - Primary Textphone Number 0800 975 1052
Customer Services - Address Freepost RRBR-REEJ-KTKY First Capital Connect Customer Relations Department PO Box 443 PLYMOUTH PL4 6WP
Customer Services - Web Address www.firstcapitalconnect.co.uk
Customer Services - Email Address customer.relations.fcc@firstgroup.com
Lost Property Monday-Sunday 07:00-22:00 Holidays: Christmas Day Closed
Lost Property - Primary Phone Number 0845 026 4700
Assisted Travel Monday-Sunday 07:00-22:00 Holidays: Christmas Day Closed
Assisted Travel - Address Freepost RRBR-REEJ-KTKY First Capital Connect Customer Relations Department PO Box 443 PLYMOUTH PL4 6WP
Assisted Travel - Web Address www.firstcapitalconnect.co.uk
Assisted Travel - Note

Disabled Persons Protection Policy available from postal address

Ticketing & Fares ^ Top

Service Details
Telesales No
Group Travel Monday-Sunday 07:00-22:00 Holidays: Christmas Day Closed
Group Travel - Primary Phone Number 0845 026 4700
Seat Reservations No
Penalty Fares Note

A penalty fare of £20 is in operation on First Capital Connect services or twice the full single fare to the next station at which the train stops, whichever is the greater amount


Onboard Facilities ^ Top

Service Details
Cycle Policy Yes
Cycle Policy - Note

First Capital Connect welcomes cyclist however restrictions do apply: • on trains that arrive at a London terminal between 07:00 and 10:00 or depart from a London terminal between 16:00 and 19:00 on Mondays to Fridays (except public holidays). London terminal means King’s Cross, City Thameslink and Moorgate. • on trains between Drayton Park and Moorgate at any time • on trains between Royston and Ely in either direction that depart or arrive Cambridge between 07:45 and 08:45, with the exception of the 07:15 and 07:45 departures from King’s Cross. Folding bicycles can be carried on any service at any time.

Telephones No

Engineering Works ^ Top

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