Train Companies & Maps

Company Information: First Great Western (GW)

Last changed: 18:04 on 7 Jun 2008

Basic Details ^ Top

Service Details
Company Name First Great Western
Managing Director Andrew Haines
Company Website www.firstgreatwestern.co.uk
Head Office - Postal Address Head Office
Milford House
1 Milford Street
Swindon
SN1 1HL
Head Office - Primary Phone Number 08457 000 125
Head Office - Fax 01793 499516
Head Office - Web Address www.firstgreatwestern.co.uk
Network Map URL www.nationalrail.co.uk/tocs_maps/fgw_map.pdf

Support & Information ^ Top

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Service Details
Customer Services Monday-Sunday 07:00-22:00
Customer Services - Primary Phone Number 08457 000 125
Customer Services - Fax Number 0845 600 8363
Customer Services - Primary Textphone Number 0800 294 9209
Customer Services - Address First Great Western Freepost SWB40576 Plymouth PL4 6ZZ
Customer Services - Web Address www.firstgreatwestern.co.uk/contactus
Customer Services - Email Address fgwfeedback@firstgroup.com
Lost Property Monday-Sunday 07:00-22:00
Lost Property - Primary Phone Number 08457 000 125
Assisted Travel Monday-Friday 08:00-22:00 Weekend 09:00-22:00
Assisted Travel - Primary Phone Number 0800 197 1329
Assisted Travel - Primary Textphone Number 0800 294 9209
Assisted Travel - Address First Great Western Freepost SWB40576 Plymouth PL4 6ZZ

Ticketing & Fares ^ Top

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Service Details
Telesales Monday-Friday 07:00-22:00 Weekend 08:00-19:00
Telesales - Primary Phone Number 08457 000 125
Telesales - Web Address www.firstgreatwestern.co.uk
Telesales - Note Allow three working days for delivery. A next day delivery can be arranged at £5 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).
Group Travel Monday-Sunday 07:00-22:00
Group Travel - Primary Phone Number 08457 413 777
Seat Reservations Monday-Sunday 07:00-22:00
Seat Reservations - Primary Phone Number 08457 000 125
Penalty Fares Note You must always have a valid ticket to travel on First Great Western trains because anyone who deliberately avoids paying their fare, risks prosecution. If you board any of our trains without a ticket, at a station where ticket buying services are available, you may be charged the full Single or Return fare relevant to your journey, or be reported for prosecution, or receive a penalty fare (if travelling from a station within the penalty fares zone). From 31 March 2007 the Penalty Fares zones will be extended.To view the new zones visit the First Great Western website, www.firstgreatwestern.co.uk.

Onboard Facilities ^ Top

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Service Details
Cycle Policy Yes
Cycle Policy - Primary Phone Number 08457 000 125
Cycle Policy - Primary Textphone Number 0800 294 9209
Cycle Policy - Web Address www.firstgreatwestern.co.uk/Content.aspx?id=80
Cycle Policy - Note Cycles are carried free of charge. However, space can be limited, and there are restrictions on carrying cycles on busy high speed and commuter services. Check our website or call our information line for more details.
Telephones No

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