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Company Information: South West Trains (SW)
Last changed: 18:04 on 7 Jun 2008
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | South West Trains |
| Managing Director | Stewart Palmer |
| Company Website | www.southwesttrains.co.uk/ |
| Head Office - Postal Address |
South West Trains Friars Bridge Court 41-45 Blackfriars Road London SE1 8NZ |
| Head Office - Primary Phone Number | 08700 00 5151 |
| Head Office - Fax | 020 7620 5177 |
| Head Office - Web Address | www.southwesttrains.co.uk/ |
| Network Map URL | No map available |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Sunday 06:00-22:00 |
| Customer Services - Primary Phone Number | 0845 6000 650 |
| Customer Services - Email Address | customerrelations@swtrains.co.uk |
| Lost Property | Monday-Friday 07:30-19:00 |
| Lost Property - Primary Phone Number | 020 7401 7861 |
| Assisted Travel | Monday-Sunday 06:00-22:00 |
| Assisted Travel - Primary Phone Number | 0800 52 82 100 |
| Assisted Travel - Primary Textphone Number | 0800 692 0792 |
| Assisted Travel - Address | Customer Service Centre South West Trains Overline House Blechynden Terrace Southampton SO15 1GW |
| Assisted Travel - Note |
Disabled Persons Protection Policy available from the given address. |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Monday-Sunday 06:00-22:00 |
| Telesales - Primary Phone Number | 0845 6000 650 |
| Telesales - Note |
Please allow 5 days for ticket delivery. |
| Group Travel | Monday-Friday 09:00-17:00 |
| Group Travel - Primary Phone Number | 023 8072 8162 |
| Group Travel - Address | Group Travel Office 1st Floor Overline House Central Station Southampton SO15 1GW |
| Group Travel - Note |
All Group Travel must be booked in advance: Seven days before for up to 49 passengers. Four weeks before for 50 passengers or more Special arrangements may need to be made for groups of more than 100. |
| Seat Reservations | Yes |
| Seat Reservations - Note |
Seats can be reserved free of charge on many main line services (excluding peak time commuter services). |
| Penalty Fares Note |
Penalty Fares are in operation across the South West Train's network except between Tisbury and Pinhoe. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
Please view the stations covered by Cycle Restrictions for more information. |
| Telephones | No |
Engineering Works ^ Top
- Engineering work between Motspur Park and Epsom on Saturday 6 and Sunday 7 September 2008
- Engineering work between between Aldershot and Guildford until 12:45 Sunday 31 August 2008
- Engineering work between Kingston and Strawberry Hill Saturday 30 August until Sunday 31 August 2008
- Engineering work between Kingston and Strawberry Hill from Saturday 23 to Monday 25 August 2008
- Engineering work between Leatherhead and Dorking on Sunday 17 August 2008
- Engineering work between Barnes and Feltham on Sunday 17 August 2008
- Engineering work between Strawberry Hill/Shepperton and Kingston on Saturday 16 and Sunday 17 August 2008
- Engineering work between Farnham and Alton on Saturday 16 August until 13:05 on Sunday 17 August 2008
- Engineering work between Farnham and Alton on Saturday 9 August until 13:05 on Sunday 10 August 2008
- Engineering work between New Malden and Kingston on Sunday 3 August 2008
- Engineering work between Motspur Park and Epsom on Saturday 2 and Sunday 3 August 2008
- Engineering work between Leatherhead / Surbiton and Guildford until 12:30 on Sunday 27 July 2008
- Engineering work between Virginia Water and Weybridge on Saturday 26 and Sunday 27 July 2008
- Engineering work between Leatherhead and Effingham Junction on Saturday 19 and Sunday 20 July 2008
- Engineering work between Barnes and Feltham on Saturday 19 and Sunday 20 July 2008
- Engineering work between Blackwater / Brookwood and Guildford / Farnham on Sunday 13 July 2008
- Engineering work between Staines and Virginia Water on Saturday 12 and Sunday 13 July 2008
- Engineering work between Ascot and Guildford on Sunday 6 July 2008
- Engineering work between Leatherhead and Effingham Junction on Saturday 5 on Sunday 6 July 2008
- Engineering work between Reading / Woking and Guildford / Ascot / Alton on Sunday 22 June 2008
- Engineering work between Leatherhead and Dorking on Sunday 22 June 2008
