Company Information: Virgin Trains (VT)

Basic Details ^ Top

Service	Details
Company Name	Virgin Trains
Managing Director	Chris Gibb
Company Website	www.virgintrains.co.uk
Head Office - Postal Address	Virgin Trains 85 Smallbrook Queensway Birmingham B5 4HA
Head Office - Primary Phone Number	0845 000 8000
Head Office - Fax	0121 654 7500
Head Office - Web Address
Network Map URL	No map available

Support & Information ^ Top

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Service	Details
Customer Services	Monday-Friday 08:30-20:00 Saturday 09:00-16:00
Customer Services - Primary Phone Number	0845 000 8000
Lost Property	Monday-Friday 08:30-20:15 Saturday 09:00-16:00
Lost Property - Primary Phone Number	0845 000 8000
Assisted Travel	Monday-Sunday 08:00-22:00
Assisted Travel - Primary Phone Number	08457 443366
Assisted Travel - Primary Textphone Number	08457 443367
Assisted Travel - Note	the Disabled Peoples Protection Policy is available from Virgin Trains Customer Relations at Free Post BM6613 Birmingham B5 4BR or 0845 000 8000 For information on station accessibilty and to arrange special help, cantact Vigin Trains JourneyCare on 08457 443366

Ticketing & Fares ^ Top

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Service	Details
Telesales	Monday-Sunday 08:00-22:00
Telesales - Primary Phone Number	08457 222 333
Group Travel	Yes
Group Travel - Primary Phone Number	0870 010 4490
Seat Reservations	Yes
Penalty Fares Note	Penalty fares are not in operation on Virgin Train services.

Onboard Facilities ^ Top

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Service	Details
Cycle Policy	Yes
Cycle Policy - Note	All customers travelling with bikes must have a reservation to travel however there is no charge for this reservation. The exception to this rule is for season ticket holders, who do not require a reservation however space on the train will be subject to availability and is not guaranteed.
Telephones	No

Engineering Works ^ Top

• Engineering work between Cheadle Hulme and Levenshulme Monday 1 September to Friday 5 September 2008
• Engineering work between Stoke-on-Trent and Macclesfield Saturday 30 August to Sunday 31 August 2008
• Engineering work between Bletchley / Coventry and Northampton Saturday 30 August to Sunday 31 August 2008
• Engineering work between Stafford and Lichfield Trent Valley from Saturday 23 August to Friday 5 September
• Engineering work between Rugby and Coventry / Nuneaton from Saturday 23 to Tuesday 26 August 2008, and between Tring and Northampton from Saturday 23 until Monday 25 August 2008
• Engineering work between Stafford and Stockport on Sunday 13 July 2008
• Engineering work between Rugby and Birmingham New Street on from 09:00 on Saturday 12 and all day Sunday 13 July 2008
• Engineering work between Stafford and Stockport on Sunday 6 July 2008
• Engineering work between Preston and Lancaster from 21:00 on Saturday 5 to 13:00 on Sunday 6 July 2008
• Engineering work between Rugby and Birmingham New Street on from 09:00 on Saturday 5 and Sunday 6 July 2008
• Engineering work between London Euston and Birmingham New Street from 09:00 on Saturday 28 June 2008
• Engineering work between Hunts Cross/Huyton and Liverpool Lime Street from 21:50 on Saturday 28 until 14:30 on Sunday 29 June 2008
• Engineering work between West Allerton and Liverpool Lime Street from 21:50 Saturday 21 until 14:30 hrs Sunday 22 June 2008
• Engineering work between Rugby and Birmingham International Saturday 21 June 2008
• Engineering work in the Rugby area on Wednesday 28 May 2008
• Engineering work between Sandwell & Dudley, Wolverhampton and Birmingham New Street from Tuesday 20 until Friday 23 May 2008